<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi Mike,<div class=""><br class=""></div><div class="">This is a pretty neat idea. I looked into it a bit and it seems to be what Gmail calls a ‘Go-To Action’ <a href="https://developers.google.com/gmail/markup/reference/go-to-action" class="">https://developers.google.com/gmail/markup/reference/go-to-action</a></div><div class=""><br class=""></div><div class="">I couldn’t get it to work in my first pass, but Gmail was also flagging my test RT as spam so I don’t know if that has something to do with the link not showing up.</div><div class=""><br class=""></div><div class="">I’ll play around with it a little more when I get the chance.</div><div class=""><br class=""></div><div class="">Thank you,</div><div class="">Dustin</div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Jun 17, 2016, at 11:15 AM, Mike Johnson <<a href="mailto:mike.johnson@nosm.ca" class="">mike.johnson@nosm.ca</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">So, easy to create a link in the emails triggered by scrips... but, I see Zendesk(another ticketing system) that I interact with for another software we run onsite sends emails that show up in GMail with this cool little button...<div class=""><br class=""></div><div class=""><span id="cid:ii_1555eedc7f84da75"><image.png></span></div><div class=""><br class=""></div><div class="">Anyone know what creates this and has anyone tried making something like this within RT templates?<br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div class="gmail_signature" data-smartmail="gmail_signature">Mike Johnson<br class="">Datatel Programmer/Analyst<br class="">Northern Ontario School of Medicine<br class="">955 Oliver Road<br class="">Thunder Bay, ON P7B 5E1<br class="">Phone: (807) 766-7331<br class="">Email: <a href="mailto:mike.johnson@nosm.ca" target="_blank" class="">mike.johnson@nosm.ca</a></div>
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