<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">I have a template which provides a link to our survey tool and recently I was asked to add subject to the parts included in the url. <div class=""><br class=""></div><div class="">Since the ticket subject contains spaces, etc. that may not lend them selves to a url</div><div class=""><br class=""></div><div class="">I found a way to handle spaces but then I get a subject with a # sign which creates a short circuited subject value</div><div class=""><br class=""></div><div class=""><div class="">Below are 2 options with the ending part(in red) differs. </div><div class=""><br class=""></div><div class="">The first one works but only handles spaces. </div><div class=""><br class=""></div><div class="">The second one would be wholistic but RT does not like the syntax. Any ideas?</div><div class=""><br class=""></div><div class="">Thanks </div><div class=""><br class=""></div><div class="">Joe</div><div class=""><br class=""></div><div class="">1. If you agree your issue is resolved, please give us feedback on your experience by completing a brief satisfaction survey: </div><div class=""><br class=""></div><div class=""><a href="https://umbc.us2.qualtrics.com/SE/?SID=SV_etfDUq3MTISF6Ly&groupid=ITNM&ticketid={$Ticket->Id}&ticketowner={$Ticket->OwnerObj->EmailAddress}&customeremail={$Ticket->RequestorAddresses}" class="">https://umbc.us2.qualtrics.com/SE/?SID=SV_etfDUq3MTISF6Ly&groupid=ITNM&ticketid={$Ticket->Id}&ticketowner={$Ticket->OwnerObj->EmailAddress}&customeremail={$Ticket->RequestorAddresses}</a><font color="#ff2600" class="">&ticketsubject={$Ticket->Subject=~ s/\s/\%20/gr}</font></div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">2. If you agree your issue is resolved, please give us feedback on your experience by completing a brief satisfaction survey: </div><div class=""><br class=""></div><a href="https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB&groupid=BSG&ticketid={$Ticket->Id}&ticketowner={$Ticket->OwnerObj->EmailAddress}&customeremail={$Ticket->RequestorAddresses}" class="">https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB&groupid=BSG&ticketid={$Ticket->Id}&ticketowner={$Ticket->OwnerObj->EmailAddress}&customeremail={$Ticket->RequestorAddresses}</a><font color="#ff2600" class="">&ticketsubject={uri_escape($Ticket->Subject)}</font><br class=""><br class=""><div class="">Joe Kirby , Assistant Vice President, Business Systems<br class="">Division of Information Technology (DoIT) <br class="">Support Response - http://www.umbc.edu/doit <br class="">Administration 627<br class="">Office - 410-455-3020 <br class="">Email - kirby@umbc.edu<br class=""></div>
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