<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Thank you both.<div class=""><br class=""></div><div class="">It does do a great job of translating however it does not seem the field is actually available for the command line</div><div class=""><br class=""></div><div class="">Here is the full template and then the email result. Am I missing a comma or something?</div><div class=""><br class=""></div><div class=""><div class=""><font color="#ff2600" class="">TEMPLATE--------</font></div><div class="">RT-Attach-Message: Yes</div><div class="">Subject: {$Ticket->Subject} [RESOLVED]</div><div class=""><br class=""></div><div class="">R e s o l u t i o n:</div><div class="">= = = = = = = = = = = = = = = = = = = </div><div class=""><br class=""></div><div class="">{$Transaction->Content()}</div><div class="">_________________________________________</div><div class=""><br class=""></div><div class="">If you agree your issue is resolved, please give us feedback on your experience by completing a brief satisfaction survey: </div><div class=""><br class=""></div><div class="">{</div><div class="">my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',</div><div class=""> SID => 'SV_4IbNK0n1unOaIEB',</div><div class=""> groupid => 'BSG',</div><div class=""> ticketid => $Ticket->Id,</div><div class=""> ticketowner => $Ticket->OwnerObj->EmailAddress,</div><div class=""> customeremail => $Ticket->RequestorAddresses,</div><div class=""> ticketsubject => $Ticket->Subject,</div><div class="">);</div><div class="">}</div><div class=""><a href="https://umbc.co1.qualtrics.com/SE/?{'$query_string'}" class="">https://umbc.co1.qualtrics.com/SE/?{'$query_string'}</a></div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">If you believe your issue has not been resolved, please respond to this message, which will reopen your ticket. Note: A full record of your request can be found at: </div><div class=""><br class=""></div><div class="">Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} ></div><div class=""><br class=""></div><div class="">Thank You</div><div class="">覧覧覧覧覧</div><div class=""><br class=""></div><div class=""><font color="#ff2600" class="">Email result from TEMPLATE</font></div><div class=""><br class=""></div><div class="">R e s o l u t i o n:<br class="">= = = = = = = = = = = = = = = = = = = <br class=""><br class="">This transaction appears to have no content<br class="">_________________________________________<br class=""><br class="">If you agree your issue is resolved, please give us feedback on your experience by completing a brief satisfaction survey: <br class=""><br class="">SID=SV_4IbNK0n1unOaIEB&customeremail=jkirby%<a href="http://40umbc.edu" class="">40umbc.edu</a>&groupid=BSG&ticketid=706954&ticketsubject=Test%20Case%23%201234<br class=""><a href="https://umbc.co1.qualtrics.com/SE/?$query_string" class="">https://umbc.co1.qualtrics.com/SE/?$query_string</a><br class=""><br class=""><br class="">If you believe your issue has not been resolved, please respond to this message, which will reopen your ticket. Note: A full record of your request can be found at: <br class=""><br class="">Ticket <URL: <a href="https://rt.umbc.edu/Ticket/Display.html?id=706954" class="">https://rt.umbc.edu/Ticket/Display.html?id=706954</a> ><br class=""><br class="">Thank You</div><div class=""><br class=""></div><div class="">
<span class="Apple-style-span" style="border-collapse: separate; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal; border-spacing: 0px;"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; " class=""><div class=""><div class="">Joe Kirby , Assistant Vice President, Business Systems</div><div class="">Division of Information Technology (DoIT) </div><div class="">Support Response - <a href="http://www.umbc.edu/doit" class="">http://www.umbc.edu/doit</a> </div><div class="">Administration 627</div><div class="">Office - 410-455-3020 </div><div class="">Email - <a href="mailto:kirby@umbc.edu" class="">kirby@umbc.edu</a></div></div></div></span></span>
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<br class=""><div><blockquote type="cite" class=""><div class="">On Jun 22, 2016, at 5:12 AM, Christian Loos <<a href="mailto:cloos@netcologne.de" class="">cloos@netcologne.de</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="">Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour:<br class=""><blockquote type="cite" class="">Nice idea, but is $m available in RT templates (never tried) ?<br class=""></blockquote><br class="">You are right, you must replace line<br class=""><br class="">my $query_string = $m->comp('/Elements/QueryString',<br class=""><br class="">with<br class=""><br class="">my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',<br class=""><br class="">Chris<br class=""></div></div></blockquote></div><br class=""></div></body></html>