<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Hi Dustin,</div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">Thank you for your suggestion. I reset the browser as advised but still it is not appear. Opening the create new ticket page on other laptop also not showing the ticket detail field.<br><br>Regards,</div><div id="AppleMailSignature">Sharizan</div><div><br>On 24 Jun 2016, at 10:15 PM, Dustin Graves <<a href="mailto:dustin@bestpractical.com">dustin@bestpractical.com</a>> wrote:<br><br></div><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html charset=us-ascii">Hi Sharizan,<div class=""><br class=""></div><div class="">This looks like you have the RT 4.2.x version cached in your web browser. If you do a hard reset to clear your cache and refresh it should work.</div><div class=""><br class=""></div><div class="">Thank you,</div><div class="">Dustin</div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Jun 24, 2016, at 8:09 AM, Sharizan Sumuui <<a href="mailto:sharizan@myren.net.my" class="">sharizan@myren.net.my</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; font-size: 14px; font-family: Calibri, sans-serif;" class=""><div class="">Hi,</div><span id="OLK_SRC_BODY_SECTION" class=""><div class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; font-size: 14px; font-family: Calibri, sans-serif;" class=""><div class=""><br class=""></div><div class="">I have newly installed RT4.4.0 but text field for ticket detail is not appearing when I create new ticket.</div><div class="">Appreciate your expert advice on this abnormality.</div><div class=""><span id="cid:8B94414B-62EA-40E2-98D8-A8D377A7D116"><Screen Shot 2016-06-24 at 7.13.11 PM.png></span></div><div class=""><br class=""></div><div class="">Thank you</div><div class="">Regards,</div><div class="">Sharizan Sumuui</div><div class=""><br class=""></div></div></div></span></div>
<span id="cid:8B94414B-62EA-40E2-98D8-A8D377A7D116"><Screen Shot 2016-06-24 at 7.13.11 PM.png></span>---------<br class="">RT 4.4 and RTIR Training Sessions <a href="https://bestpractical.com/training" class="">https://bestpractical.com/training</a><br class="">* Los Angeles - September, 2016<br class=""></div></blockquote></div><br class=""></div></div></blockquote></body></html>