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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi All<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>When a User at one of our clients logs into RT they can only see and create tickets in their own client queue.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>However when they are Corresponding about a ticket, when they start to type the name of a recipient they can see a list of the email addresses for all users with a similar name.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>For example:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If the User types “john.f” into the One Time CC box, RT “helpfully” gives them a list of all User email addresses starting “john.f” <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Whilst this feature is really helpful for our internal teams at it enable us to quickly send Correspondence and/or Comments to Users we DO NOT and SHOULD NOT allow one customers to see the email addresses of all of our Users/Customers.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I assume we must be missing really easy setting somewhere which prevents this – however I have not been able to find any reference to it so far.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If someone could help that would be great as our Data Protection/Security people are rather upset.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:gray;mso-fareast-language:EN-GB'>Sally Ainsley<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>