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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Andy, thank you very much for the reply. Still I do not quite understand what I do. For example, I want to change the default https to http on
port 8080. This is the configuration that I have and currently does not work:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">On RT_SiteConfig.pm:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Set( $rtname, 'ticket2.sva.cl');<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Set( $Organization, 'entel.sva.cl');<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Set( $Timezone, 'America/Santiago');<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Set( $WebDomain, 'ticket2.sva.cl');<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Set( $WebPort, 8080);<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Set( $WebPath, '');<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Set( $DisableGD, 0);<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Set( $WebURL, 'http://ticket2.sva.cl:8080');<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1;<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">On httpd.conf:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Listen 8080<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><VirtualHost *:8080><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> ServerName ticket2.sva.cl<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Redirect / http://ticket2.sva.cl:8080<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"></VirtualHost><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="ES" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#006699">Saludos.<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="ES" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#006699"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="ES" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#006699">Fernando Alberto Veloso Fuentes</span><span lang="ES" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#FF5800"> _</span><span lang="ES" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#006699">Ingeniero
de Plataformas<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span lang="ES" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#666666">Tecnología y Operaciones - Entel<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span lang="ES" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#AEB1A2">Amunátegui 20 piso 14 - Chile<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span lang="ES" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#AEB1A2">Tel. (56 2) 23603144<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="mailto:fveloso@entel.cl"><span lang="ES" style="font-size:9.0pt;font-family:"Arial","sans-serif"">fveloso@entel.cl</span></a></span><span lang="ES" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:blue"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="ES" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">De:</span></b><span lang="ES" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>En nombre de </b>Andy Smith<br>
<b>Enviado el:</b> martes, 12 de julio de 2016 10:56<br>
<b>Para:</b> rt-users@lists.bestpractical.com<br>
<b>Asunto:</b> Re: [rt-users] change default https to http<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Hi Fernando,<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> <o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> changing between HTTP and HTTPS is configured in your web server. The only thing you can configure in RT is the URL and port RT uses for links in the GUI and that it puts in emails as links,
which obviously need to match how you have your web server configured in order for the links to work. Ie see WebBaseURL and WebPort here:<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><a href="https://docs.bestpractical.com/rt/4.2.12/RT_Config.html">https://docs.bestpractical.com/rt/4.2.12/RT_Config.html</a><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> <o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">thanks, Andy.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> <o:p></o:p></span></p>
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