<div dir="ltr"><div>Hello Yugi,</div><div><br></div><div>What version of RT are you running? A screenshot of the scrip in RT 4.4 is attached. Do you also need the Template? It may easiest for you configure a new installation on a test machine and check the scrips. Best, John</div><div><br></div><div><img src="cid:ii_iqo4zube0_155f00788b8c21a8" width="562" height="204"><br><br></div><br><div class="gmail_extra"><br clear="all"><div><div data-smartmail="gmail_signature"><div dir="ltr">--<br>John Bako<br>Manager, Scientific Computing<br>Department of Biology & Center for Genomics and Systems Biology<br>New York University<br><a href="tel:212-998-8207" value="+12129988207" target="_blank">212-998-8207</a> (office)</div></div></div>
<br><div class="gmail_quote">On Fri, Jul 15, 2016 at 1:32 PM, yugi <span dir="ltr"><<a href="mailto:uriboxmobile@gmail.com" target="_blank">uriboxmobile@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi<br>
I have one RT that is in production, that had suffer some deletes on the scripts that do the send of the emails …<br>
<br>
I tried to create new ones to do RT send emails in CC and BCC again but without success.<br>
The platform itself is working great and i can send and receive emails from it when i do a comment or respond to a ticket.<br>
The problem is when i want to send a response or a comment and want CC or BCC ….<br>
<br>
This is a platform that was not created by me and this problem was caused by the last people that managed the RT.<br>
I would like to recover the original scripts in a way to try to fix the problem …<br>
<br>
Is this possible ?<br>
Anyone have tried, and can give me a tip???<br>
<br>
thank s<br>
---------<br>
RT 4.4 and RTIR Training Sessions <a href="https://bestpractical.com/training" rel="noreferrer" target="_blank">https://bestpractical.com/training</a><br>
* Los Angeles - September, 2016<br>
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