<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi Asif, <div class=""><br class=""></div><div class="">Start here: </div><div class=""><br class=""></div><div class=""><a href="https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html" class="">https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html</a></div><div class=""><br class=""></div><div class="">Here’s an example of how to set up Fetchmail to poll for mail. </div><div class=""><div class=""><br class=""></div><div class="">set daemon 30</div><div class="">set invisible</div><div class="">set no bouncemail</div><div class="">set no syslog</div><div class="">set logfile /var/log/fetchmail</div><div class="">poll <a href="http://imap.gmail.com" class="">imap.gmail.com</a></div><div class="">proto IMAP service 993 user <a href="mailto:emailaddress@gmail.com" class="">emailaddress@gmail.com</a> pass userpassword</div><div class="">folder Inbox ssl</div><div class="">mda "/opt/rt4/bin/rt-mailgate --url <a href="https://your.url/" class="">https://your.url/</a> --queue ‘your-queue’ --action correspond”</div></div><div class=""><br class=""></div><div class="">This is the way I do it, but you can also land the email directly on the server you are using. I’ve found that using external mail server ends with less spam blocks, etc. </div><div class=""><br class=""></div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Aug 2, 2016, at 10:40 AM, asif <<a href="mailto:asif@techaccess.com" class="">asif@techaccess.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="">hi, Can someone help on this please. <br class=""><br class=""><br class=""><br class="">--<br class="">View this message in context: <a href="http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html" class="">http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html</a><br class="">Sent from the Request Tracker - User mailing list archive at <a href="http://nabble.com" class="">Nabble.com</a>.<br class="">---------<br class="">RT 4.4 and RTIR Training Sessions <a href="https://bestpractical.com/training" class="">https://bestpractical.com/training</a><br class="">* Los Angeles - September, 2016<br class=""></div></div></blockquote></div><br class=""></div></body></html>