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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">I’m currently trying to get my outgoing mail from RT 4.2.12 into html format. This is my template:
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL">From: My dept name <abuse@mydept.tld><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL">RT-Attach-Message: yes<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL">Content-Type: text/html<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL"><p style="font-size:10px; font-family: Verdana, Geneva, sans-serif;">
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL"> {$Transaction->Content(Type => 'text/html')}<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;mso-fareast-language:NL"><br /><br /><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;mso-fareast-language:NL"> Met vriendelijke groet,<br /><br /><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;mso-fareast-language:NL"> </span>
</b><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL">Raymond<br /><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL"> <strong>My Dept</strong><br /><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL"><img src="imgurl"/>
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL"> <br /><br /><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;mso-fareast-language:NL"></p><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Now the signature works, and is shown correctly, but the text I’m sending out through RT gets wrapped around these tags:
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><pre style="white-space: pre-wrap; font-family: monospace;">My ticket content</pre><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">This means that my signature is in the correct markup, but the main text of the outgoing mail isn’t. Is there any way I can fix this?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Raymond Teunissen<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">KPN<o:p></o:p></span></p>
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