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<p>I upgraded last night, and all seems great, except an issue was
reported today. The "My open tickets" section in Self Service is
blank. The closed tickets are viewable, however. I had the user
log out and back in, cleared the mason cache, restarted apache...<br>
</p>
<p>Where can I look first to determine the issue?</p>
<p>Thank you!<br>
</p>
<br>
<div class="moz-signature">-- <br>
Best regards,
<p style="margin-bottom: 0in;margin-top: 0in"><b>Stephen H.
Switzer</b>
<br>
<font size="2"><b>voice:</b> 585.298.9420 [ x7001 ]
<br>
<b>cell:</b> 585.202.8312
<br>
<b>fax:</b> 585.625.0020
<br>
<b>email:</b> <a href="mailto:steve@SBSroc.com"
target="_blank">steve@SBSroc.com</a></font>
<br>
<font size="2"><i>Technical Consultant & System Engineer</i>
<br>
- VMware VSP
<br>
- Microsoft MCP, Desktop/Server</font>
<br>
<br>
<img src="cid:part2.1D6346E0.8619EA1F@sbsroc.com"
name="graphics1" width="140" align="BOTTOM" border="0"
height="47"><br>
<font face="Lohit Hindi"><span lang="hi-IN"></span></font><font
size="2"><b>Switzer
Business Solutions, LLC</b></font>
<br>
<font size="2">
<br>
<b>web:</b> <a href="http://www.switzerbusinesssolutions.com/"
target="_blank">www.SwitzerBusinessSolutions.com</a>
<br>
<b>fb:</b> <a href="http://www.facebook.com/sbsolutions"
target="_blank">www.facebook.com/sbsolutions</a>
<br>
- VMware VIP Partner
<br>
- HP Authorized Business Development Partner
<br>
- Xorcom Certified Dealer</font></p>
<br>
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