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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">That is the issue. Not sure what the script should be. All I want is if there is a transaction change the queue admin is mailed.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Simon Figueira</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><br>
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Systems Administrator</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><br>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Matt Zagrabelny [mailto:mzagrabe@d.umn.edu]
<br>
<b>Sent:</b> 15 August 2016 18:28<br>
<b>To:</b> Simon Figueira <SFigueira@geestline.com><br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Notification from one queue<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hi Simon,<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Drill down to the queues, then create your scrip there.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Admin -> Queues -> Select<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Scrips -> Create<o:p></o:p></p>
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<p class="MsoNormal">Your heading should look something like:<o:p></o:p></p>
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<h1>Create a scrip and add to queue BLAH<o:p></o:p></h1>
<p>my URL looks like:<o:p></o:p></p>
<p><a href="https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12">https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12</a><o:p></o:p></p>
<p>This will restrict the scrip to that queue.<o:p></o:p></p>
<p>-m<o:p></o:p></p>
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<p class="MsoNormal">On Mon, Aug 15, 2016 at 10:02 AM, Simon Figueira <<a href="mailto:SFigueira@geestline.com" target="_blank">SFigueira@geestline.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">4.2.11</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The global scrip shows
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="516" height="143" style="width:5.375in;height:1.4895in" id="Picture_x0020_1" src="cid:image001.png@01D1F799.AEC666B0" alt="cid:image001.png@01D1F799.AEC666B0"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Enabling it would make it global and not just one queue.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Simon Figueira</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><br>
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Systems Administrator</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><br>
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> </span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Matt
Zagrabelny [mailto:</span><a href="mailto:mzagrabe@d.umn.edu" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">mzagrabe@d.umn.edu</span></a><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">]
<br>
<b>Sent:</b> 15 August 2016 15:53<br>
<b>To:</b> Simon Figueira <</span><a href="mailto:SFigueira@geestline.com" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">SFigueira@geestline.com</span></a><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">><br>
<b>Cc:</b> </span><a href="mailto:rt-users@lists.bestpractical.com" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">rt-users@lists.bestpractical.com</span></a><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<b>Subject:</b> Re: [rt-users] Notification from one queue</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Just apply the scrip to the queue.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">What version of RT are you using?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">-m<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira <<a href="mailto:SFigueira@geestline.com" target="_blank">SFigueira@geestline.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I want to set up a notification when a custom field is changed in just one queue. I see you can do it globally in scrips. I also see you need to create a template at the queue
level to do this but I am not sure what script I would need to use.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks<o:p></o:p></p>
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</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Systems Administrator</span><span style="color:#1F497D;mso-fareast-language:EN-US"><br>
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