<div dir="ltr"><div class="gmail_default" style="font-family:monospace,monospace">Thanks Emmanuel for your response.</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">My initial post was a little inaccurate, I forgot to mention some details:</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">1. The user wants to add a ticket reply</div><div class="gmail_default" style="font-family:monospace,monospace">2. The user writes (and prepares her message, attachments, etc)</div><div class="gmail_default" style="font-family:monospace,monospace">3. The user presses the "Update Ticket", some condition is evaluated two possible outcomes (true, false)</div><div class="gmail_default" style="font-family:monospace,monospace">3.1 If false => submit reply</div><div class="gmail_default" style="font-family:monospace,monospace">3.2 If true => the user is asked if the reply should be submitted</div><div class="gmail_default" style="font-family:monospace,monospace">3.2.1 User wants to continue => reply submitted</div><div class="gmail_default" style="font-family:monospace,monospace">3.2.2 User decides to abort reply submission => no ticket reply should be added</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">I tried to implement something in javascript to handle "3.2.2" but the reply is always submitted</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace">I'm thinking now in a variation of your proposed solution. Perhaps bouncing the ticket reply including an 'onload'</div><div class="gmail_default" style="font-family:monospace,monospace">javascript alert for steps 3.2.1 of 3.2.2</div><div class="gmail_default" style="font-family:monospace,monospace"><br></div><div class="gmail_default" style="font-family:monospace,monospace"><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Aug 23, 2016 at 6:22 PM, Emmanuel Lacour <span dir="ltr"><<a href="mailto:elacour@easter-eggs.com" target="_blank">elacour@easter-eggs.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><span class="">Le 23/08/2016 à 22:59, Hugo Escobar a écrit :<br>
> Hi,<br>
><br>
> I need to be able to stop submitting a "Public Reply" correspondence<br>
> based on a evaluation that returns a Boolean value.<br>
><br>
> This decision must be taken when the user clicks the "Update Ticket" button<br>
><br>
> Everything I have tried fails because the form is always submitted.<br>
><br>
> Any help will be highly appreciated<br>
><br>
><br>
<br>
</span>create a file named<br>
..../rt/local/html/Callbacks/<wbr>YourOrg/Ticket/Update.html/<wbr>BeforeUpdate<br>
<br>
with a content such as:<br>
<br>
<%init><br>
<br>
if ( exists $ARGSRef->{SubmitTicket} ) {<br>
# Write here your evaluation, you can use submitted values in<br>
%$ARGSRef and the ticket object $TicketObj<br>
if ( !$evaluation ) {<br>
push @$results, loc("Message that should be displayed to user");<br>
$$skip_update = 1;<br>
}<br>
}<br>
</%init><br>
<%args><br>
$TicketObj => undef<br>
$skip_update => undef<br>
$results => undef<br>
$ARGSRef => undef<br>
</%args><br>
<br>
<br>
don't forget to cleanup your mason cache and restart your webserver.<br>
<div class="HOEnZb"><div class="h5">---------<br>
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</div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Regards,<br><br>Hugo Escobar<br><br>
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