<p dir="ltr">I figured it out, actually they were tickets that were from no longer existing queues. I bulk moved them to an existing queue and they no longer showed up. </p>
<div class="gmail_extra"><br><div class="gmail_quote">On Aug 29, 2016 5:59 PM, "Chris McClement" <<a href="mailto:chrisis@bosberaad.com">chrisis@bosberaad.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Did you apply the permissions globally or just to the queue? My guess is the former, which you'd have done by going to Admin -> Global -> Group Rights. What you want to do is remove those permissions, and then open the specific queue, and select Group Rights tab (not the Global menu) and assign from there.</div><br><div class="gmail_quote"><div dir="ltr">On Tue, 30 Aug 2016 at 01:26 aixenv <<a href="mailto:aixenv@gmail.com" target="_blank">aixenv@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><span style="font-size:12.8px">So i have a group that is "company1" i gave that group "create and reply on ticket" permissions</span><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">i had to set the user within this group to privileged so they have particular access to a dedicated queue let's call it " company1"</div><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">everything looks good except new search</div><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">if i go into new search and just do a search on resolved tickets it shows EVERY resolved ticket from every queue, and tickets are clickable and viewable</div><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">h<span style="font-size:12.8px">ow on earth do i limit that to just "company1" </span></div><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">RT version 4.2.10</div></div>
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