<div dir="ltr">The short answer is: yes.<div><br></div><div>Sending email to a queue is configured using the RT's mail gateway in combination with standard linux utilities like fetchmail or getmail. The basic workflow is:</div><div><br></div><div>mail sent to queue mailbox -> getmail collects from mailbox -> getmail hands new emails to rt-mailgate -> rt-mailgate creates ticket in queue</div><div><br></div><div>For multiple addresses to send to the same queue, you simply configure multiple mailboxes, and tell getmail to collect from them all, handing over to rt-mailgate that is configured to insert into the same queue.</div><div><br></div><div>Note that the above does not depend on the "Reply Address" or "Comment address" in the GUI queue configuration form for the email address to be used. The email addresses in those fields, as far as I understand it, are used by your Privileged users to insert correspondence or comments into tickets. Someone with more experience might want to correct or confirm that.</div></div><br><div class="gmail_quote"><div dir="ltr">On Sat, 3 Sep 2016 at 01:43 Renos Nikolaou <<a href="mailto:rnikolaou@odysseyconsultants.com">rnikolaou@odysseyconsultants.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><u></u>
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<p class="MsoNormal">Hello all,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I would like to know if it’s possible to have two email addresses assigned to the same queue ?<u></u><u></u></p>
<p class="MsoNormal">For example, when a user send an email either to <a href="mailto:user1@domain.com" target="_blank">user1@domain.com</a> or <a href="mailto:user2@domain.com" target="_blank">user2@domain.com</a> a ticket will be created in the same QUEUE.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I created a queue and on the Reply Address field i used (, | ;) between the two emails (Ex. <a href="mailto:user1@domain.com" target="_blank">user1@domain.com</a>,<a href="mailto:user2@domain.com" target="_blank">user2@domain.com</a> ) ,but the following notice occurred:
<u></u><u></u></p>
<p class="MsoNormal">"RTAddressRegexp option in the config doesn't match <a href="mailto:user1@domain.com" target="_blank">user1@domain.com</a>,<a href="mailto:user2@domain.com" target="_blank">user2@domain.com</a>"<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Could you please advise ?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thank you!,<u></u><u></u></p>
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<div align="left"><span style="FONT-SIZE:12px;FONT-FAMILY:Calibri;FONT-WEIGHT:bold;COLOR:#414141">Renos Nikolaou
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<span style="FONT-SIZE:12px;FONT-FAMILY:Calibri;FONT-WEIGHT:normal;COLOR:#7b7b7b">Escalation Engineer</span>
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<a href="mailto:rnikolaou@odysseyconsultants.com" title="Click to send email to Renos Nikolaou" target="_blank">rnikolaou@odysseyconsultants.com</a>
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<font style="font-weight:bold">Extension: # </font>153 </div>
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