<div dir="ltr"><div>Hi all,<br></div>My boss has just been looking through RT, and he didn't like that everyone in a queue was emailed for every ticket. I've removed queue staff and admin groups as watchers so this won't happen again, and we'll rely on entering users into the one-time CC and Admin CC boxes instead, not to mention severity escalation.<br><br>This made me wonder, though, if you can add a group as a CC or admin CC on a ticket? I know the field wants a comma-separated list of addresses, but couldn't a group name go in there, and the system pull the addresses on its own? It doesn't currently do this, at least on 4.2.8, but is it an option I could enable? Or a feature in newer versions of RT?<br clear="all"><div><div><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
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