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<p class="MsoNormal"><span style="color:#1F497D">It would definitely take some work to get it set up for your environment and CSV fields, but I wrote a script to import another system a while ago.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://parishnetworks.blogspot.com/2014/10/importing-into-rt-from-another-helpdesk.html">http://parishnetworks.blogspot.com/2014/10/importing-into-rt-from-another-helpdesk.html</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I wish I had written it in a more generic, easy to adapt form, but I never expected to use it again or share it!
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I STRONGLY recommend running it in a dev environment first until you can work out the details and get it importing correctly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Good luck!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Brent<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Dunbar, Brian<br>
<b>Sent:</b> Friday, September 09, 2016 1:28 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] import tickets from csv file<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-CA">Hello All,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">I have a new 4.4 install of RT and I would like to import tickets from another ticket system (Spiceworks). I can get the ticket info in a csv file to import but I have not found a script that works to populate RT with
the info. I found a script by Alister West (<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alisterwest.com_code_perl-2Drt-2Dimport-2Dtickets&d=DQMFAg&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=VHAaOOOlld1cZzscrMo26vR7JYQzmpMBlOpT7HLqGw8&s=FYC6tWnEu8dsq1G47wm71bz1masrvetafeaOcW8u4q0&e=">https://alisterwest.com/code/perl-rt-import-tickets</a>)
but it did not work and it was made for RT4.0 I do not know perl enough to write my own script. So hopefully there is something out there that works and can be shared.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">Regards<br>
Brian<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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