<div dir="ltr"><div>Thanks guys. We've updated the logo, and I passed along the information about saving searches. You said active tickets are __Active__, but open are simply 'open'? What do the underscores indicate, or should it be __open__? Do caps matter?<br><br></div>Finally, how do we completely delete tickets if necessary? I have seen a few suggestions, but most from the 3.x versions of RT. What's the recommended way, and is the shredder necessary for this?<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 15, 2016 at 9:55 AM, Sinapius, Vinzenz <span dir="ltr"><<a href="mailto:Vinzenz.Sinapius@tracetronic.de" target="_blank">Vinzenz.Sinapius@tracetronic.de</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi Alex,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p><u></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US"><span>1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US">Take a look at
<a href="http://your-rt.org/Admin/Tools/Theme.html" target="_blank">http://your-rt.org/Admin/<wbr>Tools/Theme.html</a><u></u><u></u></span></p>
<p><u></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US"><span>2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US">I think you have to build him a dashboard with a custom search which shows all open tickets for all queues.
Take a look at /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?<wbr>Create=1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US">Cheers,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US">Vinzenz<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">Vinzenz Sinapius
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Information Technology | Informationstechnik<br>
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</span><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#63666a">trace</span></b><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#ed8b00">tronic</span></b><b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">
</span></b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">GmbH<br>
Stuttgarter Str. 3<br>
01189 DRESDEN<br>
GERMANY <br>
<br>
Phone: <a href="tel:%2B49%20351%20205768-167" value="+49351205768167" target="_blank">+49 351 205768-167</a><br>
Fax: <a href="tel:%2B49%20351%20205768-999" value="+49351205768999" target="_blank">+49 351 205768-999</a><br>
E-mail: <a href="mailto:vinzenz.sinapius@tracetronic.de" target="_blank"><span style="color:#505050">vinzenz.sinapius@tracetronic.<wbr>de</span></a>
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<br>
Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY <br>
Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle
<br>
Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 </span><span style="font-size:8.0pt;color:#505050"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Von:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> rt-users [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@<wbr>lists.bestpractical.com</a>]
<b>Im Auftrag von </b>Alex Hall<br>
<b>Gesendet:</b> Donnerstag, 15. September 2016 14:36<br>
<b>An:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.<wbr>com</a><br>
<b>Betreff:</b> [rt-users] Changing logo, and viewing *all* tickets?<u></u><u></u></span></p>
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<p class="MsoNormal">Hello all,<u></u><u></u></p>
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<p class="MsoNormal">A couple questions from my boss that I don't know how to answer: can I change the logo and link that appears at the top of all RT pages? He wants it to be our logo and the link to go to our homepage.<u></u><u></u></p>
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<p class="MsoNormal">The other question is about viewing tickets. As the head of the company, he wants, quite understandably, to have a way of viewing all open tickets regardless of queue. I've given the admins group all the permissions I could find, and added
him to that, so he should have whatever rights are needed to do this. Yet, neither of us can find a way to bring up such a view. Tickets in which he is involved, sure, but not *every* active ticket in RT. Is there an easy way, or will have I have to make a
special group that is admin CC on all tickets? I'd rather not, since that would give him a ton of unwanted emails.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thanks for any information on either one. Of the two, viewing all tickets is much more important.<u></u><u></u></p>
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Sent from my iPhone<u></u><u></u></p>
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</blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
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