<div dir="ltr">Okay, that makes sense. I'm assuming other "meta" statuses exist as well. Knowing this, and that you can search for these and save those searches, will indeed make ticket viewing much easier for our admins.<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 15, 2016 at 10:57 AM, Matt Zagrabelny <span dir="ltr"><<a href="mailto:mzagrabe@d.umn.edu" target="_blank">mzagrabe@d.umn.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>__Active__ is a meta status that includes all active statuses of a lifecycle - it would include statuses: open, new, and any other active statuses for the default lifecycle.<br><br></div><div>'open' would work for open, 'new' would work for new, '__Active__' covers all bases, for all lifecycles. It is probably what you want - even if you don't know you want it. :)<br></div><div><br></div>-m<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 15, 2016 at 9:37 AM, Alex Hall <span dir="ltr"><<a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Thanks guys. We've updated the logo, and I passed along the information about saving searches. You said active tickets are __Active__, but open are simply 'open'? What do the underscores indicate, or should it be __open__? Do caps matter?<br><br></div>Finally, how do we completely delete tickets if necessary? I have seen a few suggestions, but most from the 3.x versions of RT. What's the recommended way, and is the shredder necessary for this?<br></div><div class="gmail_extra"><div><div><br><div class="gmail_quote">On Thu, Sep 15, 2016 at 9:55 AM, Sinapius, Vinzenz <span dir="ltr"><<a href="mailto:Vinzenz.Sinapius@tracetronic.de" target="_blank">Vinzenz.Sinapius@tracetronic.<wbr>de</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi Alex,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p><u></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US"><span>1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US">Take a look at
<a href="http://your-rt.org/Admin/Tools/Theme.html" target="_blank">http://your-rt.org/Admin/Tools<wbr>/Theme.html</a><u></u><u></u></span></p>
<p><u></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US"><span>2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US">I think you have to build him a dashboard with a custom search which shows all open tickets for all queues.
Take a look at /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create<wbr>=1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US">Cheers,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US">Vinzenz<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" lang="EN-US"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">Vinzenz Sinapius
<br>
Information Technology | Informationstechnik<br>
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</span><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#63666a">trace</span></b><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#ed8b00">tronic</span></b><b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">
</span></b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">GmbH<br>
Stuttgarter Str. 3<br>
01189 DRESDEN<br>
GERMANY <br>
<br>
Phone: <a href="tel:%2B49%20351%20205768-167" value="+49351205768167" target="_blank">+49 351 205768-167</a><br>
Fax: <a href="tel:%2B49%20351%20205768-999" value="+49351205768999" target="_blank">+49 351 205768-999</a><br>
E-mail: <a href="mailto:vinzenz.sinapius@tracetronic.de" target="_blank"><span style="color:#505050">vinzenz.sinapius@tracetronic.d<wbr>e</span></a>
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<br>
Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY <br>
Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle
<br>
Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 </span><span style="font-size:8.0pt;color:#505050"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Von:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> rt-users [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists<wbr>.bestpractical.com</a>]
<b>Im Auftrag von </b>Alex Hall<br>
<b>Gesendet:</b> Donnerstag, 15. September 2016 14:36<br>
<b>An:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.c<wbr>om</a><br>
<b>Betreff:</b> [rt-users] Changing logo, and viewing *all* tickets?<u></u><u></u></span></p>
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<p class="MsoNormal">Hello all,<u></u><u></u></p>
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<p class="MsoNormal">A couple questions from my boss that I don't know how to answer: can I change the logo and link that appears at the top of all RT pages? He wants it to be our logo and the link to go to our homepage.<u></u><u></u></p>
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<p class="MsoNormal">The other question is about viewing tickets. As the head of the company, he wants, quite understandably, to have a way of viewing all open tickets regardless of queue. I've given the admins group all the permissions I could find, and added
him to that, so he should have whatever rights are needed to do this. Yet, neither of us can find a way to bring up such a view. Tickets in which he is involved, sure, but not *every* active ticket in RT. Is there an easy way, or will have I have to make a
special group that is admin CC on all tickets? I'd rather not, since that would give him a ton of unwanted emails.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thanks for any information on either one. Of the two, viewing all tickets is much more important.<u></u><u></u></p>
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Sent from my iPhone<u></u><u></u></p>
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</blockquote></div><br><br clear="all"><span class="HOEnZb"><font color="#888888"><br></font></span></div></div><span class="HOEnZb"><font color="#888888"><span><font color="#888888">-- <br><div data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
</font></span></font></span></div><span class="HOEnZb"><font color="#888888">
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* Boston - October 24-26<br>
* Los Angeles - Q1 2017<br></font></span></blockquote></div><br></div>
</blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
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