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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I solved this by creating a custom scrip. Take a look at
<a href="https://rt-wiki.bestpractical.com/wiki/CustomConditionSnippets">https://rt-wiki.bestpractical.com/wiki/CustomConditionSnippets</a> and
<a href="https://rt-wiki.bestpractical.com/wiki/CustomActionSnippets">https://rt-wiki.bestpractical.com/wiki/CustomActionSnippets</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Vinzenz<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">Vinzenz Sinapius
<br>
Information Technology | Informationstechnik<br>
<br>
</span><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#63666A">trace</span></b><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#ED8B00">tronic</span></b><b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">
</span></b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">GmbH<br>
Stuttgarter Str. 3<br>
01189 DRESDEN<br>
GERMANY <br>
<br>
Phone: +49 351 205768-167<br>
Fax: +49 351 205768-999<br>
E-mail: <a href="mailto:vinzenz.sinapius@tracetronic.de"><span style="color:#505050">vinzenz.sinapius@tracetronic.de</span></a>
<br>
<br>
Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY <br>
Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle
<br>
Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 </span><span style="font-size:8.0pt;color:#505050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">Von:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>Im Auftrag von </b>Piet Honkoop<br>
<b>Gesendet:</b> Montag, 26. September 2016 15:32<br>
<b>An:</b> Felix Defrance <felix@d2france.fr>; rt-users@lists.bestpractical.com<br>
<b>Betreff:</b> Re: [rt-users] Change status to open when user respond to a ticket.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p>Hi,<o:p></o:p></p>
<p>I'm curious how to solve this one too :)<o:p></o:p></p>
<p>even a bit more specific: if the requestor mails, reset status (so not 'anybody')<o:p></o:p></p>
<p>Best regards,<br>
<br>
Piet<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 26-9-2016 14:46, Felix Defrance wrote:<o:p></o:p></p>
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<p><span style="font-family:"Bitstream Vera Sans",serif">Hi, </span><o:p></o:p></p>
<p><br>
<span style="font-family:"Bitstream Vera Sans",serif">I need to change ticket status to open when anybody respond to a ticket by email or web UI and when the ticket is in a specific status.</span><o:p></o:p></p>
<p><span style="font-family:"Bitstream Vera Sans",serif">This is a custom lifecycle, without stalled status, and which the stalled status is a custom named status.</span><o:p></o:p></p>
<p><span style="font-family:"Bitstream Vera Sans",serif">So anybody known, how i could do the same "lifecycle" as stalled, but for another status ?</span><o:p></o:p></p>
<p><span style="font-family:"Bitstream Vera Sans",serif">Thx, </span><o:p></o:p></p>
<pre>-- <o:p></o:p></pre>
<pre>Félix Defrance<o:p></o:p></pre>
<pre>PGP: 0x0F04DC57<o:p></o:p></pre>
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<br>
<o:p></o:p></p>
<pre>---------<o:p></o:p></pre>
<pre>RT 4.4 and RTIR training sessions, and a new workshop day! <a href="https://bestpractical.com/training">https://bestpractical.com/training</a><o:p></o:p></pre>
<pre>* Boston - October 24-26<o:p></o:p></pre>
<pre>* Los Angeles - Q1 2017<o:p></o:p></pre>
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Dit bericht is gescanned op virussen en andere gevaarlijke <br>
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