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<p>Hi,</p>
<p>I'm curious how to solve this one too :)</p>
<p>even a bit more specific: if the requestor mails, reset status
(so not 'anybody')<br>
</p>
<p>Best regards,<br>
<br>
Piet<br>
</p>
<br>
<div class="moz-cite-prefix">On 26-9-2016 14:46, Felix Defrance
wrote:<br>
</div>
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cite="mid:b3b49fcb-69c8-5a15-c91b-3cda4c7b9742@d2france.fr"
type="cite">
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<p><font face="Bitstream Vera Sans">Hi, </font></p>
<p><br>
<font face="Bitstream Vera Sans">I need to change ticket status
to open when anybody respond to a ticket by email or web UI
and when the ticket is in a specific status.<br>
</font> </p>
<p><font face="Bitstream Vera Sans">This is a custom lifecycle,
without stalled status, and which the stalled status is a
custom named status.</font></p>
<p><font face="Bitstream Vera Sans">So anybody known, how i could
do the same "lifecycle" as stalled, but for another status ?<br>
</font></p>
<p><font face="Bitstream Vera Sans">Thx, <br>
</font></p>
<pre class="moz-signature" cols="72">--
Félix Defrance
PGP: 0x0F04DC57</pre>
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