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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">After upgrading to version 4.4.1 i have noticed that the SQL-queries takes significant longer time to produce a result, on average on my system, running Ubuntu 14.04 LTS, Postgres 9.3, Apache with perlmod. 8 gigram and
plenty of CPU in a vmware cluster on SSD:s (likely not a hardware issue). We did not experience RT to have been this slow on 4.4.0.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Each query takes about 350ms to give a result, occasionally up to 4000ms have been seen, not a big problem but somethings that needs to be fixed.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Postgres have access to shared buffers = 2048 and effective_cache_size = 4096MB that was modified yesterday but queries still are same speed.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I have read plenty on postgres optimizing but not much seem to make a difference, and the
<a href="https://rt-wiki.bestpractical.com/wiki/PerformanceTuning">https://rt-wiki.bestpractical.com/wiki/PerformanceTuning</a> seems a bit out of date.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Example of problem:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:10.0pt;line-height:115%;text-autospace:none">
<span lang="EN-US">192.168.2.65 - - [27/Sep/2016:09:06:49 +0200] "GET /Search/Build.html?NewQuery=1 HTTP/1.1" 200 12072 Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.101 Safari/537.36"<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:10.0pt;line-height:115%;text-autospace:none">
<span lang="EN-US">09:06:52 CEST LOG: duration: 3362.432 ms execute dbdpg_p2242_1745: SELECT DISTINCT main.* FROM Users main CROSS JOIN ACL ACL_3 JOIN Principals Principals_1 ON ( Principals_1.id = main.id ) JOIN CachedGroupMembers CachedGroupMembers_2
ON ( CachedGroupMembers_2.MemberId = Principals_1.id ) JOIN CachedGroupMembers CachedGroupMembers_4 ON ( CachedGroupMembers_4.MemberId = Principals_1.id ) WHERE ((ACL_3.ObjectType = 'RT::Queue') OR (ACL_3.ObjectType = 'RT::System' AND ACL_3.ObjectId =
1)) AND (ACL_3.PrincipalId = CachedGroupMembers_4.GroupId) AND (ACL_3.PrincipalType = 'Group') AND (ACL_3.RightName = 'OwnTicket' OR ACL_3.RightName = 'SuperUser') AND (CachedGroupMembers_2.Disabled = '0') AND (CachedGroupMembers_2.GroupId = '4') AND (CachedGroupMembers_4.Disabled
= '0') AND (Principals_1.Disabled = '0') AND (Principals_1.PrincipalType = 'User') AND (Principals_1.id != '1') ORDER BY main.Name ASC<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I’m looking for any suggestions about this, and I’m not an expert on postgresql, but guess that this could have something to do with RT:s “($UseSQLForACLChecks, 1);” or modperl via Apache or simply some index in postgres?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Appreciate any feedback :-)<br>
<br>
Regards, Joel<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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