<div dir="ltr"><div>Hi all,<br></div>The only note for the configuration variable in the docs says "hides unset fields on ticket display", which I knew from the variable name. But what is an unset field, and is this on ticket creation as well? How do I unset a field, or does it mean a field not filled in during ticket creation? I hoped I could unset a few fields my work will never need, to take away some clutter, such as 'time worked' or the article selection on a ticket reply. Thanks for any explanations.<br clear="all"><div><div><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
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