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Hello Landon
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<div class="">Yes, i just want to to close the tickets, could you help me with that scrip, please :)<br class="">
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<br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<b style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal; font-size: 10pt;" class="">Martin
Petersson</b><span style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class=""> </span><br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<i style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">IT-Konsult</i><br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<b style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">+46
(0)522 980 28</b><span style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">,
<a href="mailto:martin@uanet.se" class="">martin@uanet.se</a>,</span><span style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class=""> </span><a href="http://www.uanet.se/" style="font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">www.uanet.se</a><br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<span style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">Gustaf
Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095</span><br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-size: 11px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
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<div class="">2 okt. 2016 kl. 00:01 skrev Landon Stewart <<a href="mailto:lstewart@internap.com" class="">lstewart@internap.com</a>>:</div>
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On Sep 30, 2016, at 9:13 AM, Martin Petersson <<a href="mailto:martin@uanet.se" class="">martin@uanet.se</a>> wrote:<br class="">
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<div class="">Hello all<br class="">
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I've heard that I can close a ticket by sending an email, how do I do that?</div>
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<div class="">It it's just closing tickets you want you could create a scrip on the queue for globally that looks for a condition and carries out the action to close a ticket.</div>
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<div class="">Alternatively if you want to allow more commands (be careful if users use the queue(s)) you could use something like RT::Extension::CommandByMail. I've used it in the past and it's quite good once people get used to using it. You can limit it's
use to certain groups and change the Queue, Owner, Status, Custom Fields, etc with it by replying to tickets with certain content at the top of the reply.</div>
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--<br class="">
Landon Stewart<br class="">
Lead Analyst - Abuse and Security Management<br class="">
INTERNAP ®<br class="">
📧 <a href="mailto:lstewart@internap.com" class="">lstewart@internap.com</a><br class="">
🌍 <a href="http://www.internap.com/" class="">www.internap.com</a></div>
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