<p dir="ltr">You can write a simple scrip with a pre commit action to change the TicketObj status. See the api docs.</p>
<p dir="ltr">--<br>
Nilesh</p>
<div class="gmail_extra"><br><div class="gmail_quote">On 04-Oct-2016 5:22 PM, "David Schmidt" <<a href="mailto:david.schmidt@univie.ac.at">david.schmidt@univie.ac.at</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello list,<br>
<br>
I would like to set a tickets status to "resolved" on reply. The wiki mentions a "On Reply" action that I cannot find in my rt instance.<br>
<br>
<a href="https://rt-wiki.bestpractical.com/wiki/ManualScrips" rel="noreferrer" target="_blank">https://rt-wiki.bestpractical.<wbr>com/wiki/ManualScrips</a><br>
<br>
cheers<br>
david<br>
---------<br>
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* Boston - October 24-26<br>
* Los Angeles - Q1 2017<br>
</blockquote></div></div>