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Hello,
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<div class="">This morning my team could not see the ticket history on tickets. I changed the $ShowHistory setting to 'always' and this fixed that particular issue. Then I noticed that the menus at the top of the pages were also not loading so I looked at
the source of the page and saw a few JQuery errors. I'm not 100% sure if those are relevant but when I turned $DevelMode on the issue's went away.</div>
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<div class="">There were no changes made over the weekend. </div>
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<div class="">With $DevelMode off (like it usually is) I see errors about squish-xxxx.js having an unexpected end of file. I know RTIR caches these kinds of things in the mason_data/obj/ directory which is why I turned on $DevelMode to see if that fixed it.</div>
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<div class="">What can I do or investigate to make things work again <i class="">
without</i> $DevelMode turned on? I'm not able to upgrade RT+RTIR quite yet but we plan to eventually. I'd also like to delay the ticket history like it was before too but I suspect that these issues are related (javascript issues).</div>
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<div class="">From my browser's developer console:</div>
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<div class=""><img apple-inline="yes" id="459BE023-8DBD-417B-867D-A28E3D736F04" height="140" width="987" apple-width="yes" apple-height="yes" src="cid:C0C704A7-5798-43D0-A14D-A9B693CE1756@corp.iweb.com" class=""></div>
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--<br class="">
Landon Stewart<br class="">
Lead Analyst - Abuse and Security Management<br class="">
INTERNAP ®<br class="">
📧 <a href="mailto:lstewart@internap.com" class="">lstewart@internap.com</a><br class="">
🌍 <a href="http://www.internap.com" class="">www.internap.com</a></div>
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