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<p class="MsoNormal"><span style="font-size:11.0pt">Greetings!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I’ve had this error going on for the last 2 years or so (the cause seemed to be driven by adding a new Custom Field configuration). I’ve been on the 4.0 release for a while (upgraded to various versions through
the 2.x and 3.x series). I hoped that it would fix itself when I migrated up to 4.4 (only done in test so far), but no such luck.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">It is generated any time a ticket is shown through the web interface, so it’s a pretty frequent error!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt">Oct 16 17:40:36 helium postgres[4097]: [5-1] ERROR: column "main.name" must appear in the GROUP BY clause or be used in an aggregate function at character 8<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt">Oct 16 17:40:36 helium postgres[4097]: [5-2] STATEMENT: SELECT main.* FROM CustomFields main JOIN ObjectCustomFields ObjectCustomFields_1 ON ( ObjectCustomFields_1.CustomField =
main.id ) WHERE (ObjectCustomFields_1.ObjectId = '33' OR ObjectCustomFields_1.ObjectId = '0') AND (main.Disabled = '0') AND (main.LookupType = 'RT::Queue-RT::Ticket-RT::Transaction') GROUP BY main.id ORDER BY MIN(ObjectCustomFields_1.SortOrder) ASC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">When this fails, it seems to also prevent the Custom Fields functionality from working at all, which is a bummer.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I tried deleting everything from CustomFields, CustomFieldValues, ObjectCustomFields, and ObjectCustomFieldValues, but this didn’t help.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Environment: FreeBSD 9.3 (migrating to 10.3), PostgreSQL 9.1 (migrating to 9.5), RT 4.0.24 (migrating to 4.4.1).
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I did a new RT 4.4.1 build/database in a VM and compared the schemas between my upgraded RT database and the clean one, and I didn’t see significant differences in the CustomFields, CustomFieldValues, ObjectCustomFields,
and ObjectCustomFieldValues tables.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Any suggestions on what I could do to help resolve this error?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman"">-- <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Times New Roman"">Mike Fisher
</span><a href="mailto:Michael_Fisher@urmc.rochester.edu"><span style="font-family:"Times New Roman"">Michael_Fisher@urmc.rochester.edu</span></a><span style="font-family:"Times New Roman""> 585-275-6884</span><span style="font-family:"MS Mincho""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman"">University of Rochester School of Nursing<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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