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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Indeed you are right, and I found a guy named Andy Smith in the UK that solved the problem, I’ve attached his solution to the email (not sure if attachments works). Put it in rt4/lib/RT/Action/QChange.pm
and then call it with relevant query with: --action RT::Action::QChange --action-arg YOURQUEUE --template 'blank'<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Works like a charm, I use it in this way for SLA purposes to escalate a TT that passes over the defined ServiceAgreement:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">rt-crontool --transaction last --search RT::Search::FromSQL --search-arg "Queue = 'SLA’ AND (Status='new' OR Status='open')" --condition RT::Condition::Overdue --action RT::Action::QChange --action-arg
QUEUE --template 'SLA-escalation'<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Regards, Joel<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:windowtext">Från:</span></b><span style="color:windowtext"> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>För </b>Emmanuel Lacour<br>
<b>Skickat:</b> den 18 oktober 2016 16:01<br>
<b>Till:</b> rt-users@lists.bestpractical.com<br>
<b>Ämne:</b> Re: [rt-users] rt-crontool on condition x change queue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Le 18/10/2016 ā 11:03, Joel Bergmark a écrit :<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Just a quick one this time, is there any easy way to use rt crontool get something like this working:<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Queue = 'X' AND (Status='new' OR Status='open')" --condition RT::Condition::Overdue --action RT::Queue "Newqueue"
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I know its not really under rt::action but is there a way to call upon rt::queue from this? Tried a bunch of different syntax but get “RT::Queue::Prepare Unimplemented in main.”<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
<br>
there is no stock SetQueue RT action, you have to write it yourself. Just put the following content (untested) in rt/local/lib/RT/Action/SetQueue.pm and call it like this:<br>
<br>
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Queue = 'X' AND (Status='new' OR Status='open')" --condition RT::Condition::Overdue --action SetQueue --action-arg "Newqueue"<br>
<br>
<br>
------------------------------------ cut ------------------------------------<br>
package RT::Action::SetQueue;<br>
use base 'RT::Action';<br>
<br>
use strict;<br>
use warnings;<br>
<br>
<br>
sub Describe {<br>
my $self = shift;<br>
return (ref $self . " will set a ticket's queue to the argument provided.");<br>
}<br>
<br>
<br>
sub Prepare {<br>
return 1;<br>
}<br>
<br>
sub Commit {<br>
my $self = shift;<br>
$self->TicketObj->SetQueue($self->Argument);<br>
<br>
}<br>
<br>
1;<br>
------------------------------------ cut ------------------------------------<br>
<br>
<o:p></o:p></span></p>
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