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<p>Hello!</p>
<p> I have an RT installation and just found a template that I
don't remember adding, "AlreadyResolved", which reads:</p>
<blockquote>
<p><tt>Greetings,</tt><tt><br>
</tt><tt><br>
</tt><tt>This message has been automatically generated in
response to your</tt><tt><br>
</tt><tt>email. This ticket has previously been marked as
resolved and is</tt><tt><br>
</tt><tt>being left in this state. If you feel that your issue
is not resolved</tt><tt><br>
</tt><tt>to your satisfaction, please reply with the following
in the subject line:</tt><tt><br>
</tt><tt><br>
</tt><tt> {$Ticket->SubjectTag} Re-Open</tt><tt><br>
</tt><tt><br>
</tt><tt>NOTE: "Re-Open" and "{$Ticket->SubjectTag()}" are
both very important. Please be sure to check the spelling and
spacing, etc.</tt><br>
</p>
</blockquote>
<br>
This sounds EXACTLY like what I want. Does anyone know the source of
this, or how to implement?<br>
Thank you!<br>
<br>
<br>
<div class="moz-signature">-- <br>
<p style="padding-bottom: 5px;">Best regards,<br>
Steve
</p>
<table style="width: 615px; padding-top:5px; border-style: solid;
border-width: 0; border-top-width: 6px; border-top-color:
#1836e2; font-family: Calibri; font-weight: normal;" width="615"
bgcolor="#ffffff" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<th style="height: 70px; " colspan="4" height="140">
<table style="border-style: solid; border-width: 0;
border-color: #1836e2;" cellpadding="0" cellspacing="0"
height="140">
<tbody>
<tr>
<td rowspan="3" width="220" align="center">
<img src="cid:part1.D25BDDF1.1BE82926@sbsroc.com"
name="SBS ROC Logo" width="140" align="bottom"
border="0" height="47">
</td>
<td width="25" align="center"><img alt=""
src="cid:part2.9CE63A0C.A6CD8C62@sbsroc.com"
width="18" height="17"></td>
<td colspan="2" width="524" height="20">
<div align="left"><span style="font-size: 12px;
font-weight: bold; color: #414141;">Stephen H.
Switzer
</span><br>
<span style="font-size: 12px; color: #7b7b7b;">President
& Chief Technical Consultant</span>
</div>
</td>
</tr>
<tr style="opacity: 0.8; filter: alpha(opacity=80);">
<td align="center"><img alt=""
src="cid:part3.EC1DDE5C.238D5712@sbsroc.com"
width="20" height="14"></td>
<td colspan="2" height="20">
<div style="font-size: 12px; font-weight: bold;
color: #414141;" align="left">
<a href="mailto:steve@sbsroc.com" title="Click
to send email to Stephen Switzer" target=""
style="">steve@SBSroc.com</a>
</div>
</td>
</tr>
<tr style="padding: 0px; spacing: 0px; opacity: 0.8;
filter: alpha(opacity=80);">
<td rowspan="1" align="center"><img alt=""
src="cid:part5.EFA45B4C.9E5806D3@sbsroc.com"
width="20" height="16"></td>
<td width="30" height="20">
<div style="font-size: 12px; color: #414141;"
align="left">
<b>Main:</b><br>
<b>Cell:</b>
</div>
</td>
<td nowrap="nowrap" height="20">
<div style="font-size: 12px; color: #414141;"
align="left">
+1 (585) 298-9420 <b>Ext:</b> 7001<br>
+1 (585) 202-8312
</div>
</td>
</tr>
<tr style="padding: 0px; opacity: 0.8; filter:
alpha(opacity=80);">
<td rowspan="2" valign="bottom" height="20">
<table align="center" cellpadding="0"
cellspacing="0">
<tbody>
<tr style="opacity: 0.7; filter:
alpha(opacity=70);">
<td align="right" height="20">
<img alt=""
src="cid:part3.EC1DDE5C.238D5712@sbsroc.com"
width="20" height="14">
</td>
<td height="20">
<div style="font-size: 12px; color:
#7b7b7b; padding-bottom:8px;">
Support Desk:<br>
<a href="mailto:support@sbsroc.com"
title="Click to send email to SBS
Support" target="" style="">support@sbsroc.com</a>
</div>
</td>
</tr>
</tbody>
</table>
</td>
<td align="center"><img alt=""
src="cid:part5.EFA45B4C.9E5806D3@sbsroc.com"
width="20" height="16"></td>
<td width="30" height="20">
<div style="font-size: 12px; color: #414141;"
align="left">
<b>Fax:</b></div>
</td>
<td height="20">
<div style="font-size: 12px; color: #414141;"
align="left">
+1 (585) 625-0020
</div>
</td>
</tr>
</tbody>
</table>
</th>
</tr>
<tr>
<td style="height: 1px; border-style: solid; border-width:
0; border-bottom-width: 1px; border-bottom-color: #ddd;
border-top-width: 1px; border-top-color: #1836e2;"
valign="top" align="left" bgcolor="#ffffff">
<p style="font-size: xx-small; font-weight: lighter;
font-style: normal;" align="justify">
<span style="font-size: 11px; color: #7b7b7b;"><font
size="1">This e-mail contains proprietary
information some or all of which may be legally
privileged. It is for the intended recipient only.
If an addressing or transmission error has
misdirected this e-mail, please notify the author by
replying to this e-mail. If you are not the intended
recipient you must not use, disclose, distribute,
copy, print or rely on this e-mail. The content of
this email may contain private views and opinions,
which do not constitute formal disclosure or
commitment unless specifically stated. We do not
enter into legally binding agreements via email.</font></span>
</p>
</td>
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<td>
<table style="height: 20px; width: 660px;" align="center"
bgcolor="#ffffff" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td width="30"><a href="http://www.sbsroc.com"><img
src="cid:part9.CF0E67D5.2E64866B@sbsroc.com"
border="0"></a></td>
<td width="30"><a
href="https://plus.google.com/+SwitzerBusinessSolutionsLLCRochester"><img
src="cid:part11.2510DEC6.0962E745@sbsroc.com"
border="0"></a></td>
<td width="30"><a
href="https://www.facebook.com/sbsolutions"
target=""><img style="border: 0px Solid ; "
src="cid:part13.BA518527.6D4A3EA6@sbsroc.com"
width="27" height="27"></a></td>
<td width="30"><a
href="https://www.linkedin.com/company/switzer-business-solutions-llc"><img
src="cid:part15.8F71B3A3.BC2CA4ED@sbsroc.com"
border="0"></a></td>
<td width="30"><a href="https://twitter.com/sbsroc"><img
src="cid:part17.60B3D31A.2299BDB7@sbsroc.com"
border="0"></a></td>
<td>
<table align="right" cellpadding="0"
cellspacing="0">
<tbody>
<tr style="opacity: 0.5; filter:
alpha(opacity=50);">
<td height="20">
<img alt="The ASCII Group"
src="cid:part19.7A3F5C76.4A338F7E@sbsroc.com"
border="0">
<img alt="Xorcom Certified Dealer"
src="cid:part20.E2C654ED.D6E1BE52@sbsroc.com"
border="0">
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
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