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<p class="MsoNormal">Having an issue while setting up articles in RT 4.4.1.<o:p></o:p></p>
<p class="MsoNormal">I have made the following RT_SiteConfig changes:<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#00B050"><o:p> </o:p></span></p>
<p class="MsoNormal">#Set Articles<o:p></o:p></p>
<p class="MsoNormal">Set($ArticleOnTicketCreate, 1);<o:p></o:p></p>
<p class="MsoNormal">Set($HideArticleSearchOnReplyCreate, 0);<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">On Create, I do not see Articles for an option.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">ON Reply, Comment, the search comes up, but does not work.<o:p></o:p></p>
<p class="MsoNormal">I am able to put in the article number, but that only adds a link, not any text to the comment.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What am I doing wrong?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have 4 classes, with 4 tickets under each.<o:p></o:p></p>
<p class="MsoNormal">I get a search box, and no matter what I type I get no options.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Under Articles, <o:p></o:p></p>
<p class="MsoNormal">I am able to search for articles, but only for the class.<o:p></o:p></p>
<p class="MsoNormal">I am also unable to load or save searches.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have also tried logged in as root, same thing.<o:p></o:p></p>
<p class="MsoNormal">Search Box Example:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img width="1034" height="435" id="Picture_x0020_1" src="cid:image001.png@01D22F8E.655BC420"><o:p></o:p></p>
<p class="MsoNormal">Article added as a link, no text added<o:p></o:p></p>
<p class="MsoNormal"><img width="928" height="229" id="Picture_x0020_2" src="cid:image002.png@01D22F8E.B8E543A0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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