<p dir="ltr">On 31-Oct-2016 6:41 PM, "Alex Hall" <<a href="mailto:ahall@autodist.com">ahall@autodist.com</a>> wrote:<br>
><br>
> Hi all,<br>
> In most RT templates I've looked at, the first command is RT-Attach-Message:yes. I'm just wondering what this does? I often see what appears to be a blank transaction in ticket histories; is that related? Is attaching the message important, or can we do without it? Basically, what does it do and should we keep it in all templates, including new ones? Thanks.<br>
><br>
> -- <br>
> Alex Hall<br>
> Automatic Distributors, IT department<br>
> <a href="mailto:ahall@autodist.com">ahall@autodist.com</a><br>
><br>
> ---------<br>
> RT 4.4 and RTIR training sessions, and a new workshop day! <a href="https://bestpractical.com/training">https://bestpractical.com/training</a><br>
> * Los Angeles - Q1 2017</p>
<p dir="ltr">Message attachment means the content of the transaction is attached in the mail you get.</p>
<p dir="ltr">--<br>
Nilesh<br>
</p>