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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you Landon, Torsten and Alex. I checked the folder permissions under mason_data and set /obj to 770 to match the other two folders and restarted apache
and it is working again. Thank you glad I am not in production yet.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Landon Stewart [mailto:lstewart@internap.com]
<br>
<b>Sent:</b> Monday, October 31, 2016 2:02 PM<br>
<b>To:</b> Dunbar, Brian<br>
<b>Cc:</b> rt-users<br>
<b>Subject:</b> Re: [rt-users] Mason Cache clear<o:p></o:p></span></p>
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<p class="MsoNormal">Hi Brian,<o:p></o:p></p>
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<p class="MsoNormal">Check what user apache2 runs as (probably www-data but depends on what distro you use). Then make sure that user can write to the /opt/rt4/var/mason_data/obj directory (chown -R www-data:www-data /opt/rt4/var/mason_data/obj).<o:p></o:p></p>
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<p class="MsoNormal">To make sure apache2 runs as www-data (or to find out what it does run as) check the output of "ps aux | grep apache2". There will be one process running as root but the others will run as a different user; that is the one you want.<o:p></o:p></p>
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<p class="MsoNormal">On Oct 31, 2016, at 10:49 AM, Dunbar, Brian <<a href="mailto:Brian.Dunbar@von.ca">Brian.Dunbar@von.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I was installing RT-Extension-ActivityReports into RT 4.4.0 after the install I ran
<br>
rm -rf /opt/rt4/var/mason_data/obj<br>
then service apache2 restart<br>
<br>
Apache restarted ok but RT will not load. I found this error in syslog but not sure what to fix.<br>
[40707] mkdir /opt/rt4/var/mason_data/obj/3407077840: Permission denied at /usr/share/perl5/HTML/Mason/Compiler/ToObject.pm line 115.#012#012Stack:#012
<br>
[/usr/share/perl/5.20/Carp.pm:166]#012 [/usr/share/perl/5.20/File/Path.pm:156]#012 <br>
[/usr/share/perl/5.20/File/Path.pm:133]#012 <br>
[/usr/share/perl/5.20/File/Path.pm:114]#012 <br>
[/usr/share/perl5/HTML/Mason/Compiler/ToObject.pm:115]#012 <br>
[/usr/share/perl5/HTML/Mason/Interp.pm:440]#012 <br>
[/usr/share/perl5/HTML/Mason/Interp.pm:776]#012 <br>
[/usr/share/perl5/HTML/Mason/Request.pm:259]#012 <br>
[/usr/share/perl5/HTML/Mason/Request.pm:215]#012 <br>
[/opt/rt4/sbin/../lib/RT/Interface/Web/Request.pm:61]#012 <br>
[/usr/share/perl5/Class/Container.pm:275]#012 <br>
[/usr/share/perl5/Class/Container.pm:353]#012 <br>
[/usr/share/perl5/HTML/Mason/Interp.pm:351]#012 <br>
[/usr/share/perl5/HTML/Mason/Interp.pm:345]#012 <br>
[/usr/share/perl5/HTML/Mason/PSGIHandler.pm:59]#012 <br>
[/usr/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm:52]#012 <br>
[/usr/share/perl5/Plack/Util.pm:301]#012 [/usr/share/perl5/<br>
<br>
Then I google clearing mason cache and it shows <br>
rm -Rf /usr/local/rt4/var/mason_data/obj/*<br>
Not usre if the asterisk at end makes difference I tried that after still no luck.<br>
<br>
Anyone see what is wrong and how to fix? Greatly appreciated.<br>
---------<br>
RT 4.4 and RTIR training sessions, and a new workshop day! <a href="https://bestpractical.com/training">
https://bestpractical.com/training</a><br>
* Los Angeles - Q1 2017<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black">--<br>
Landon Stewart<br>
Lead Analyst - Abuse and Security Management<br>
INTERNAP ®<br>
📧 <a href="mailto:lstewart@internap.com">lstewart@internap.com</a><br>
🌍 <a href="http://www.internap.com">www.internap.com</a><o:p></o:p></span></p>
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