<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi Steve,<div class=""><br class=""></div><div class="">we have a similar situation but had been considering moving to Help Desk Manager from RT. I’d be very interested in hearing more.</div><div class=""><br class=""></div><div class="">Cheers,</div><div class=""><br class=""></div><div class="">Adam T.</div><div class=""><div><blockquote type="cite" class=""><div class=""><br class=""></div><div class="">On 7 Nov 2016, at 8:02 AM, Stephen Switzer <<a href="mailto:steve@sbsroc.com" class="">steve@sbsroc.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
<meta http-equiv="content-type" content="text/html; charset=utf-8" class="">
<div bgcolor="#FFFFFF" text="#000000" class="">
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; line-height: 1.3;" class="">
<div class="">For anyone who it may help:<br class="">
We use request tracker for ticketing and have had N-Central
installed for about a year. While N-Central can send an email to
any ticketing system, its much nicer to have full integration so
we can see the complete ticket information from N-Central, auto
open and close are available features, etc.<br class="">
<br class="">
I asked on another list a while back if anyone had an
installation of Help Desk Manager I could experiment with to
simulate the API. I finally succeeded on my own and have a
working model by adding code to the RT server which intercepts
calls to /helpdesk/WebObjects/Helpdesk.woa/rs/* and sends them
to PHP code that simulates the Help Desk Manager API. I chose
PHP since I could code faster and already wrote a REST API there
before. N-Central thinks it's talking to Help Desk Manager and
happily integrates. <br class="">
</div>
<div class=""><br class="">
I'm planning to open source the code when its more stable and
configurable. It should work for anything that supports HDM. Is
there anyone else in the list that could benefit from this
integration? Anyone else use an RMM that supports HDM, but
prefer to use RTIR?<br class="">
<br class="">
</div>
<div id="signature-x" style="-webkit-user-select: none; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt;" class="signature_editor">Sent
from <a href="http://www.9folders.com/" style="text-decoration:none;color:#009BDF" class="">Nine</a><br class="">
</div>
</div>
<br type="attribution" class="">
<br class="">
</div>
---------<br class="">RT 4.4 and RTIR training sessions, and a new workshop day! <a href="https://bestpractical.com/training" class="">https://bestpractical.com/training</a><br class="">* Los Angeles - January 9-11 2017</div></blockquote></div><br class=""></div></body></html>