<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi Landon, Alex,<div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Nov 8, 2016, at 14:51, Landon Stewart <<a href="mailto:lstewart@internap.com" class="">lstewart@internap.com</a>> wrote:</div><div class="">
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On Nov 8, 2016, at 10:39 AM, Alex Hall <<a href="mailto:ahall@autodist.com" class="">ahall@autodist.com</a>> wrote:<br class="">
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<div class="">Hi all,<br class="">
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Users are complaining that they can't drag/drop files to attach them to tickets. I can't see the screen, so don't use a mouse, so can't test this first-hand. Are there browsers or other variables that are known to stop this functionality, or did I disable something
I shouldn't have? Thanks.<br clear="all" class="">
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<div class="">I can say that I've never dragged and dropped a file onto a ticket to attach it. It sounds like users might just be used to sites like imgur and the like who let you do this because they have scripts that make it possible and they expect it to be possible
for RT. They'll have to click the "Choose File" button while updating a ticket and actually choose the file. </div>
</div></div></blockquote></div><br class=""></div><div class="">In RT 4.4, we did add support for dragging and dropping attachments onto tickets. We have a quick demo of this feature in action at <a href="https://www.youtube.com/watch?v=aBwYK1a8W7U#t=1m23s" class="">https://www.youtube.com/watch?v=aBwYK1a8W7U#t=1m23s</a> and described on our blog at <a href="https://bestpractical.com/blog/2015/12/whats-new-in-44-improved-attachment-handling" class="">https://bestpractical.com/blog/2015/12/whats-new-in-44-improved-attachment-handling</a></div><div class=""><br class=""></div><div class="">Unfortunately, Alex, it's not clear to me why it would be broken for your users. If you can provide any more information about what your users are experiencing as well as which browsers they're trying it in, we may be able to pinpoint a cause.</div><div class=""><br class=""></div><div class="">Best,</div><div class="">Shawn</div></body></html>