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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi Alex,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">You could use a scrip, something like:
<a href="https://rt-wiki.bestpractical.com/wiki/AddWatchersOnCorrespond">https://rt-wiki.bestpractical.com/wiki/AddWatchersOnCorrespond</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Vinzenz<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">Vinzenz Sinapius
<br>
Information Technology | Informationstechnik<br>
<br>
</span><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#63666A">trace</span></b><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#ED8B00">tronic</span></b><b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">
</span></b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050">GmbH<br>
Stuttgarter Str. 3<br>
01189 DRESDEN<br>
GERMANY <br>
<br>
Phone: +49 351 205768-167<br>
Fax: +49 351 205768-999<br>
E-mail: <a href="mailto:vinzenz.sinapius@tracetronic.de"><span style="color:#505050">vinzenz.sinapius@tracetronic.de</span></a>
<br>
<br>
Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY <br>
Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle
<br>
Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 </span><span style="font-size:8.0pt;color:#505050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Von:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>Im Auftrag von </b>Alex Hall<br>
<b>Gesendet:</b> Donnerstag, 10. November 2016 23:29<br>
<b>An:</b> rt-users <rt-users@lists.bestpractical.com><br>
<b>Betreff:</b> [rt-users] Making one-time CC permanent CC on ticket creation?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hello list,<o:p></o:p></p>
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<p class="MsoNormal">I really want to make one-time CC/admin CC people into permanent CCs. I've been all through share/html/Tickets/Create.html, since that's where the form for new tickets points, and I can't find where it actually makes the tickets. I thought
all I'd have to do is adjust a few arguments and rewirte the text hints, but that isn't proving to be the case at all. Is there an easier way of doing what I want? Did I miss the obvious in Create.html? Thanks for any suggestions.<br clear="all">
<o:p></o:p></p>
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-- <o:p></o:p></p>
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<p class="MsoNormal">Alex Hall<o:p></o:p></p>
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<p class="MsoNormal">Automatic Distributors, IT department<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><o:p></o:p></p>
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