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    <p>Adam (and all),</p>
    <p>   I just committed the first public release of code that allows
      RT (or RTIR) to be used with N-Central.</p>
    <p><a class="moz-txt-link-freetext" href="https://github.com/sbsroc/RTIR_WHD_API">https://github.com/sbsroc/RTIR_WHD_API</a></p>
    <p>   I welcome any testers, and invite anyone that know the markup
      language for the readme file to make it look better. It's quite
      ugly. I'm also not sure if the descriptions are enough for someone
      to get it working, or if I left anything out.</p>
    <p>I hope this is useful to someone, and good luck with it!</p>
    <p>-- <br>
    </p>
    <p style="padding-bottom: 5px;">Best regards,<br>
      Steve
    </p>
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                  <td rowspan="3" width="220" align="center">
                    <img src="cid:part1.333A6487.1E76088B@sbsroc.com"
                      name="SBS ROC Logo" border="0" height="47"
                      width="140" align="bottom">
                  </td>
                  <td width="25" align="center"><img alt=""
                      src="cid:part2.F9D511E3.10B19453@sbsroc.com"
                      height="17" width="18"></td>
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                    <div align="left"><span style="font-size: 12px;
                        font-weight: bold; color: #414141;">Stephen H.
                        Switzer
                      </span><br>
                      <span style="font-size: 12px; color: #7b7b7b;">President
                        & Chief Technical Consultant</span>
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                      src="cid:part3.0D73F136.18142536@sbsroc.com"
                      height="14" width="20"></td>
                  <td colspan="2" height="20">
                    <div style="font-size: 12px; font-weight: bold;
                      color: #414141;" align="left">
                      <a href="mailto:steve@sbsroc.com" title="Click to
                        send email to Stephen Switzer" target=""
                        style="">steve@SBSroc.com</a>
                    </div>
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                  <td rowspan="1" align="center"><img alt=""
                      src="cid:part5.4FCE35B2.BF27A0FF@sbsroc.com"
                      height="16" width="20"></td>
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                    <div style="font-size: 12px; color: #414141;"
                      align="left">
                      <b>Main:</b><br>
                      <b>Cell:</b>
                    </div>
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                    <div style="font-size: 12px; color: #414141;"
                      align="left">
                      +1 (585) 298-9420   <b>Ext:</b> 7001<br>
                      +1 (585) 202-8312
                    </div>
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                  alpha(opacity=80);">
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                      align="center">
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                          <td height="20" align="right">
                            <img alt=""
                              src="cid:part3.0D73F136.18142536@sbsroc.com"
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                            <div style="font-size: 12px; color: #7b7b7b;
                              padding-bottom:8px;">
                              Support Desk:<br>
                              <a href="mailto:support@sbsroc.com"
                                title="Click to send email to SBS
                                Support" target="" style="">support@sbsroc.com</a>
                            </div>
                          </td>
                        </tr>
                      </tbody>
                    </table>
                  </td>
                  <td align="center"><img alt=""
                      src="cid:part5.4FCE35B2.BF27A0FF@sbsroc.com"
                      height="16" width="20"></td>
                  <td height="20" width="30">
                    <div style="font-size: 12px; color: #414141;"
                      align="left">
                      <b>Fax:</b></div>
                  </td>
                  <td height="20">
                    <div style="font-size: 12px; color: #414141;"
                      align="left">
                      +1 (585) 625-0020
                    </div>
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            bgcolor="#ffffff" valign="top" align="left">
            <p style="font-size: xx-small; font-weight: lighter;
              font-style: normal;" align="justify">
              <span style="font-size: 11px; color: #7b7b7b;"><font
                  size="1">This e-mail contains proprietary information
                  some or all of which may be legally privileged. It is
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                  transmission error has misdirected this e-mail, please
                  notify the author by replying to this e-mail. If you
                  are not the intended recipient you must not use,
                  disclose, distribute, copy, print or rely on this
                  e-mail. The content of this email may contain private
                  views and opinions, which do not constitute formal
                  disclosure or commitment unless specifically stated.
                  We do not enter into legally binding agreements via
                  email.</font></span>
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                  <td width="30"><a href="http://www.sbsroc.com"><img
                        src="cid:part9.5B7F6194.0CB5A069@sbsroc.com"
                        border="0"></a></td>
                  <td width="30"><a
                      href="https://plus.google.com/+SwitzerBusinessSolutionsLLCRochester"><img
                        src="cid:part11.0A8F3104.9F1E08E1@sbsroc.com"
                        border="0"></a></td>
                  <td width="30"><a
                      href="https://www.facebook.com/sbsolutions"
                      target=""><img style="border: 0px Solid ; "
                        src="cid:part13.01F9076B.EFF78E0E@sbsroc.com"
                        height="27" width="27"></a></td>
                  <td width="30"><a
                      href="https://www.linkedin.com/company/switzer-business-solutions-llc"><img
                        src="cid:part15.B60DC947.E4ADB5C8@sbsroc.com"
                        border="0"></a></td>
                  <td width="30"><a href="https://twitter.com/sbsroc"><img
                        src="cid:part17.CBCEBDDE.E1AA9330@sbsroc.com"
                        border="0"></a></td>
                  <td>
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                          <td height="20">
                            <img alt="The ASCII Group"
                              src="cid:part19.D871EEB5.8988F99F@sbsroc.com"
                              border="0">
                            <img alt="Xorcom Certified Dealer"
                              src="cid:part20.67B2093E.F89C55A2@sbsroc.com"
                              border="0">
                          </td>
                        </tr>
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    <p><br>
    </p>
    <br>
    <div class="moz-cite-prefix">On 11/06/2016 07:30 PM, Adam Thick
      wrote:<br>
    </div>
    <blockquote
      cite="mid:A60AABE8-25A3-4BAA-87F6-5BA5480A5C84@strategicdata.com.au"
      type="cite">
      <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
      Hi Steve,
      <div class=""><br class="">
      </div>
      <div class="">we have a similar situation but had been considering
        moving to Help Desk Manager from RT. I’d be very interested in
        hearing more.</div>
      <div class=""><br class="">
      </div>
      <div class="">Cheers,</div>
      <div class=""><br class="">
      </div>
      <div class="">Adam T.</div>
      <div class="">
        <div>
          <blockquote type="cite" class="">
            <div class=""><br class="">
            </div>
            <div class="">On 7 Nov 2016, at 8:02 AM, Stephen Switzer
              <<a moz-do-not-send="true"
                href="mailto:steve@sbsroc.com" class="">steve@sbsroc.com</a>>
              wrote:</div>
            <br class="Apple-interchange-newline">
            <div class="">
              <meta http-equiv="content-type" content="text/html;
                charset=utf-8" class="">
              <div bgcolor="#FFFFFF" text="#000000" class="">
                <div style="font-family: Calibri, Arial, Helvetica,
                  sans-serif; font-size: 12pt; line-height: 1.3;"
                  class="">
                  <div class="">For anyone who it may help:<br class="">
                       We use request tracker for ticketing and have had
                    N-Central installed for about a year. While
                    N-Central can send an email to any ticketing system,
                    its much nicer to have full integration so we can
                    see the complete ticket information from N-Central,
                    auto open and close are available features, etc.<br
                      class="">
                    <br class="">
                       I asked on another list a while back if anyone
                    had an installation of Help Desk Manager I could
                    experiment with to simulate the API. I finally
                    succeeded on my own and have a working model by
                    adding code to the RT server which intercepts calls
                    to /helpdesk/WebObjects/Helpdesk.woa/rs/* and sends
                    them to PHP code that simulates the Help Desk
                    Manager API. I chose PHP since I could code faster
                    and already wrote a REST API there before. N-Central
                    thinks it's talking to Help Desk Manager and happily
                    integrates. <br class="">
                  </div>
                  <div class=""><br class="">
                       I'm planning to open source the code when its
                    more stable and configurable. It should work for
                    anything that supports HDM. Is there anyone else in
                    the list that could benefit from this integration?
                    Anyone else use an RMM that supports HDM, but prefer
                    to use RTIR?<br class="">
                    <br class="">
                  </div>
                  <div id="signature-x" style="-webkit-user-select:
                    none; font-family: Calibri, Arial, Helvetica,
                    sans-serif; font-size: 12pt;"
                    class="signature_editor">Sent from <a
                      moz-do-not-send="true"
                      href="http://www.9folders.com/"
                      style="text-decoration:none;color:#009BDF"
                      class="">Nine</a><br class="">
                  </div>
                </div>
                <br type="attribution" class="">
                <br class="">
              </div>
              ---------<br class="">
              RT 4.4 and RTIR training sessions, and a new workshop day!
              <a moz-do-not-send="true"
                href="https://bestpractical.com/training" class="">https://bestpractical.com/training</a><br
                class="">
              * Los Angeles - January 9-11 2017</div>
          </blockquote>
        </div>
        <br class="">
      </div>
      <br>
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      <br>
      <pre wrap="">---------
RT 4.4 and RTIR training sessions, and a new workshop day! <a class="moz-txt-link-freetext" href="https://bestpractical.com/training">https://bestpractical.com/training</a>
* Los Angeles - January 9-11 2017</pre>
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