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<p>Adam (and all),</p>
<p> I just committed the first public release of code that allows
RT (or RTIR) to be used with N-Central.</p>
<p><a class="moz-txt-link-freetext" href="https://github.com/sbsroc/RTIR_WHD_API">https://github.com/sbsroc/RTIR_WHD_API</a></p>
<p> I welcome any testers, and invite anyone that know the markup
language for the readme file to make it look better. It's quite
ugly. I'm also not sure if the descriptions are enough for someone
to get it working, or if I left anything out.</p>
<p>I hope this is useful to someone, and good luck with it!</p>
<p>-- <br>
</p>
<p style="padding-bottom: 5px;">Best regards,<br>
Steve
</p>
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cellpadding="0" cellspacing="0" width="615">
<tbody>
<tr>
<th style="height: 70px; " colspan="4" height="140">
<table style="border-style: solid; border-width: 0;
border-color: #1836e2;" cellpadding="0" cellspacing="0"
height="140">
<tbody>
<tr>
<td rowspan="3" width="220" align="center">
<img src="cid:part1.333A6487.1E76088B@sbsroc.com"
name="SBS ROC Logo" border="0" height="47"
width="140" align="bottom">
</td>
<td width="25" align="center"><img alt=""
src="cid:part2.F9D511E3.10B19453@sbsroc.com"
height="17" width="18"></td>
<td colspan="2" height="20" width="524">
<div align="left"><span style="font-size: 12px;
font-weight: bold; color: #414141;">Stephen H.
Switzer
</span><br>
<span style="font-size: 12px; color: #7b7b7b;">President
& Chief Technical Consultant</span>
</div>
</td>
</tr>
<tr style="opacity: 0.8; filter: alpha(opacity=80);">
<td align="center"><img alt=""
src="cid:part3.0D73F136.18142536@sbsroc.com"
height="14" width="20"></td>
<td colspan="2" height="20">
<div style="font-size: 12px; font-weight: bold;
color: #414141;" align="left">
<a href="mailto:steve@sbsroc.com" title="Click to
send email to Stephen Switzer" target=""
style="">steve@SBSroc.com</a>
</div>
</td>
</tr>
<tr style="padding: 0px; spacing: 0px; opacity: 0.8;
filter: alpha(opacity=80);">
<td rowspan="1" align="center"><img alt=""
src="cid:part5.4FCE35B2.BF27A0FF@sbsroc.com"
height="16" width="20"></td>
<td height="20" width="30">
<div style="font-size: 12px; color: #414141;"
align="left">
<b>Main:</b><br>
<b>Cell:</b>
</div>
</td>
<td height="20" nowrap="nowrap">
<div style="font-size: 12px; color: #414141;"
align="left">
+1 (585) 298-9420 <b>Ext:</b> 7001<br>
+1 (585) 202-8312
</div>
</td>
</tr>
<tr style="padding: 0px; opacity: 0.8; filter:
alpha(opacity=80);">
<td rowspan="2" height="20" valign="bottom">
<table cellpadding="0" cellspacing="0"
align="center">
<tbody>
<tr style="opacity: 0.7; filter:
alpha(opacity=70);">
<td height="20" align="right">
<img alt=""
src="cid:part3.0D73F136.18142536@sbsroc.com"
height="14" width="20">
</td>
<td height="20">
<div style="font-size: 12px; color: #7b7b7b;
padding-bottom:8px;">
Support Desk:<br>
<a href="mailto:support@sbsroc.com"
title="Click to send email to SBS
Support" target="" style="">support@sbsroc.com</a>
</div>
</td>
</tr>
</tbody>
</table>
</td>
<td align="center"><img alt=""
src="cid:part5.4FCE35B2.BF27A0FF@sbsroc.com"
height="16" width="20"></td>
<td height="20" width="30">
<div style="font-size: 12px; color: #414141;"
align="left">
<b>Fax:</b></div>
</td>
<td height="20">
<div style="font-size: 12px; color: #414141;"
align="left">
+1 (585) 625-0020
</div>
</td>
</tr>
</tbody>
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</th>
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border-top-width: 1px; border-top-color: #1836e2;"
bgcolor="#ffffff" valign="top" align="left">
<p style="font-size: xx-small; font-weight: lighter;
font-style: normal;" align="justify">
<span style="font-size: 11px; color: #7b7b7b;"><font
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We do not enter into legally binding agreements via
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</p>
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<tr>
<td>
<table style="height: 20px; width: 660px;" bgcolor="#ffffff"
cellpadding="0" cellspacing="0" align="center">
<tbody>
<tr>
<td width="30"><a href="http://www.sbsroc.com"><img
src="cid:part9.5B7F6194.0CB5A069@sbsroc.com"
border="0"></a></td>
<td width="30"><a
href="https://plus.google.com/+SwitzerBusinessSolutionsLLCRochester"><img
src="cid:part11.0A8F3104.9F1E08E1@sbsroc.com"
border="0"></a></td>
<td width="30"><a
href="https://www.facebook.com/sbsolutions"
target=""><img style="border: 0px Solid ; "
src="cid:part13.01F9076B.EFF78E0E@sbsroc.com"
height="27" width="27"></a></td>
<td width="30"><a
href="https://www.linkedin.com/company/switzer-business-solutions-llc"><img
src="cid:part15.B60DC947.E4ADB5C8@sbsroc.com"
border="0"></a></td>
<td width="30"><a href="https://twitter.com/sbsroc"><img
src="cid:part17.CBCEBDDE.E1AA9330@sbsroc.com"
border="0"></a></td>
<td>
<table cellpadding="0" cellspacing="0" align="right">
<tbody>
<tr style="opacity: 0.5; filter:
alpha(opacity=50);">
<td height="20">
<img alt="The ASCII Group"
src="cid:part19.D871EEB5.8988F99F@sbsroc.com"
border="0">
<img alt="Xorcom Certified Dealer"
src="cid:part20.67B2093E.F89C55A2@sbsroc.com"
border="0">
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p><br>
</p>
<br>
<div class="moz-cite-prefix">On 11/06/2016 07:30 PM, Adam Thick
wrote:<br>
</div>
<blockquote
cite="mid:A60AABE8-25A3-4BAA-87F6-5BA5480A5C84@strategicdata.com.au"
type="cite">
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
Hi Steve,
<div class=""><br class="">
</div>
<div class="">we have a similar situation but had been considering
moving to Help Desk Manager from RT. I’d be very interested in
hearing more.</div>
<div class=""><br class="">
</div>
<div class="">Cheers,</div>
<div class=""><br class="">
</div>
<div class="">Adam T.</div>
<div class="">
<div>
<blockquote type="cite" class="">
<div class=""><br class="">
</div>
<div class="">On 7 Nov 2016, at 8:02 AM, Stephen Switzer
<<a moz-do-not-send="true"
href="mailto:steve@sbsroc.com" class="">steve@sbsroc.com</a>>
wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<meta http-equiv="content-type" content="text/html;
charset=utf-8" class="">
<div bgcolor="#FFFFFF" text="#000000" class="">
<div style="font-family: Calibri, Arial, Helvetica,
sans-serif; font-size: 12pt; line-height: 1.3;"
class="">
<div class="">For anyone who it may help:<br class="">
We use request tracker for ticketing and have had
N-Central installed for about a year. While
N-Central can send an email to any ticketing system,
its much nicer to have full integration so we can
see the complete ticket information from N-Central,
auto open and close are available features, etc.<br
class="">
<br class="">
I asked on another list a while back if anyone
had an installation of Help Desk Manager I could
experiment with to simulate the API. I finally
succeeded on my own and have a working model by
adding code to the RT server which intercepts calls
to /helpdesk/WebObjects/Helpdesk.woa/rs/* and sends
them to PHP code that simulates the Help Desk
Manager API. I chose PHP since I could code faster
and already wrote a REST API there before. N-Central
thinks it's talking to Help Desk Manager and happily
integrates. <br class="">
</div>
<div class=""><br class="">
I'm planning to open source the code when its
more stable and configurable. It should work for
anything that supports HDM. Is there anyone else in
the list that could benefit from this integration?
Anyone else use an RMM that supports HDM, but prefer
to use RTIR?<br class="">
<br class="">
</div>
<div id="signature-x" style="-webkit-user-select:
none; font-family: Calibri, Arial, Helvetica,
sans-serif; font-size: 12pt;"
class="signature_editor">Sent from <a
moz-do-not-send="true"
href="http://www.9folders.com/"
style="text-decoration:none;color:#009BDF"
class="">Nine</a><br class="">
</div>
</div>
<br type="attribution" class="">
<br class="">
</div>
---------<br class="">
RT 4.4 and RTIR training sessions, and a new workshop day!
<a moz-do-not-send="true"
href="https://bestpractical.com/training" class="">https://bestpractical.com/training</a><br
class="">
* Los Angeles - January 9-11 2017</div>
</blockquote>
</div>
<br class="">
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<br>
<pre wrap="">---------
RT 4.4 and RTIR training sessions, and a new workshop day! <a class="moz-txt-link-freetext" href="https://bestpractical.com/training">https://bestpractical.com/training</a>
* Los Angeles - January 9-11 2017</pre>
</blockquote>
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