<div dir="ltr">For future readers, my own solution was--thankfully--much simpler. Nowhere that I found in the docs I was reading did it say you had to add the max_allowed_packet setting under a section called [mysqld] in my.cnf. As soon as I did that, my setting took effect, and the full text setup ran perfectly.<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Nov 14, 2016 at 12:10 PM, James Zuelow <span dir="ltr"><<a href="mailto:James.Zuelow@juneau.org" target="_blank">James.Zuelow@juneau.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I had success by using Debian’s snapshot server and downgrading MySQL 5.6.27-2 and then running rt-setup-fulltext-index. That worked perfectly.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">You can safely “upgrade” back to your current version after the setup script runs – the fulltext index maintenance script will run fine.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">If downgrading worked, please update my Debian bug report with the version that did not work for you:
</span><a href="http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=840780" target="_blank">http://bugs.debian.org/cgi-<wbr>bin/bugreport.cgi?bug=840780</a><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">James
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@<wbr>lists.bestpractical.com</a>]
<b>On Behalf Of </b>Alex Hall<br>
<b>Sent:</b> Monday, November 14, 2016 7:57 AM<br>
<b>To:</b> <a href="mailto:martin.wheldon@greenhills-it.co.uk" target="_blank">martin.wheldon@greenhills-it.<wbr>co.uk</a><br>
<b>Cc:</b> rt-users<br>
<b>Subject:</b> Re: [rt-users] Enabling full text index, getting "MySQL server has gone away"<u></u><u></u></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Thanks for the correction. I hate to say it, but this didn't change the results I'm seeing at all. I just updated /etc/mysql/conf.d/mysql.cnf, restarted MySQL, and ran the full-text index command again. I got
the exact same errors as before.<u></u><u></u></p>
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<p class="MsoNormal">On Mon, Nov 14, 2016 at 11:50 AM, Martin Wheldon <<a href="mailto:martin.wheldon@greenhills-it.co.uk" target="_blank">martin.wheldon@greenhills-it.<wbr>co.uk</a>> wrote:<u></u><u></u></p>
<p class="MsoNormal">Hi Alex,<br>
<br>
I think the mysql configuration be "max_allowed_packet" rather than "max_packet_size".<br>
<br>
Best Regards<br>
<br>
Martin<u></u><u></u></p>
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On 2016-11-14 13:54, Alex Hall wrote:<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I should also say that I've already tried setting my MySQL<br>
max_packet_size. 500M didn't do it, so I upped it to 5000M, restarting<br>
the service both times. That hasn't changed the warnings I'm getting,<br>
and I really don't think any attachments are over 5GB. Plus, the first<br>
few warnings are that "st execute failed", not about attachments not<br>
being indexed.<br>
<br>
On Mon, Nov 14, 2016 at 7:46 AM, Alex Hall <<a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a>> wrote:<u></u><u></u></p>
<p class="MsoNormal">Hi all,<br>
As the subject says, I'm trying to enable full text indexing. I've<br>
updated MySQL to 5.7 (on Debian 8) and ran<br>
<br>
/opt/rt4/sbin/rt-setup-<wbr>fulltext-index --dba root --dba-password pwd<br>
<br>
However, I get a bunch of warnings about executing the SQL<br>
statements and, after that, that attachments can't be indexed. In<br>
all cases, the main problem is the same: "the MySQL server has gone<br>
away". The initial connection was successful, so I'm not sure what<br>
the problem is. I also tested the root login after the 5.7 update,<br>
just to be sure it worked, and it was fine. Has anyone ever seen<br>
this happen? Any suggestions on what to do about it? Thanks!<br>
<br>
--<br>
<br>
Alex Hall<br>
Automatic Distributors, IT department<br>
<a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><u></u><u></u></p>
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--<br>
<br>
Alex Hall<br>
Automatic Distributors, IT department<br>
<a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><u></u><u></u></p>
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<p class="MsoNormal">---------<br>
RT 4.4 and RTIR training sessions, and a new workshop day!<br>
<a href="https://bestpractical.com/training" target="_blank">https://bestpractical.com/<wbr>training</a><br>
* Los Angeles - January 9-11 2017<u></u><u></u></p>
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RT 4.4 and RTIR training sessions, and a new workshop day! <a href="https://bestpractical.com/training" target="_blank">
https://bestpractical.com/<wbr>training</a><br>
* Los Angeles - January 9-11 2017<u></u><u></u></p>
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-- <u></u><u></u></p>
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<p class="MsoNormal">Alex Hall<u></u><u></u></p>
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<p class="MsoNormal">Automatic Distributors, IT department<u></u><u></u></p>
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<p class="MsoNormal"><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><u></u><u></u></p>
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</blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
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