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<p>I have customers with hundreds of employees, and a few of them submit tickets. With RT and RTIR, what's the best way to allow a customer to log in and see tickets in both RT and RTIR that users in their company have submitted? Can I set it up per department as well?</p>
<p>I've looked into the custom roles idea, but I'm just not grasping the concept. Can someone give me a complete example?</p>
<p>Thank you!</p>
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<p style="padding-bottom: 5px;">Best regards,<br /> Steve</p>
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<div align="left"><span style="font-size: 12px; font-weight: bold; color: #414141;">Stephen H. Switzer </span><br /> <span style="font-size: 12px; color: #7b7b7b;">President & Chief Technical Consultant</span></div>
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<div style="font-size: 12px; font-weight: bold; color: #414141;" align="left"><a title="Click to send email to Stephen Switzer" href="mailto:steve@sbsroc.com">steve@SBSroc.com</a></div>
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<div style="font-size: 12px; color: #414141;" align="left"><strong>Main:</strong><br /> <strong>Cell:</strong></div>
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<div style="font-size: 12px; color: #414141;" align="left">+1 (585) 298-9420 <strong>Ext:</strong> 7001<br /> +1 (585) 202-8312</div>
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<div style="font-size: 12px; color: #7b7b7b; padding-bottom: 8px;">Support Desk:<br /> <a title="Click to send email to SBS Support" href="mailto:support@sbsroc.com">support@sbsroc.com</a></div>
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<div style="font-size: 12px; color: #414141;" align="left"><strong>Fax:</strong></div>
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<div style="font-size: 12px; color: #414141;" align="left">+1 (585) 625-0020</div>
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