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<p>One more thing to note...</p>
<p>
<blockquote type="cite">
<div>
<p class="MsoNormal">Set( $CommentAddress, '<a
href="mailto:dev@example.com">dev@example.com</a>' );<o:p></o:p></p>
</div>
Set( $CorrespondAddress, '<a href="mailto:dev@example.com">dev@example.com</a>'
);</blockquote>
</p>
<p>If these two are indeed the same, change the CommentAddress to
something you won't use as much, like <a class="moz-txt-link-abbreviated" href="mailto:dev-comment@example.com">dev-comment@example.com</a>. If
these are the same, RT may not know whether it should add a
comment, or add correspondence to the ticket.</p>
<div class="moz-signature">
<p style="padding-bottom: 5px;">Best regards,<br>
Steve</p>
<br>
</div>
<div class="moz-cite-prefix">On 11/21/2016 09:20 AM, Peter Zillmann
wrote:<br>
</div>
<blockquote
cite="mid:79a53e0601bb4b699a973759bc42fa1b@KExchange02.knet.kzoo.edu"
type="cite">
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<div class="WordSection1">
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">On
my test system I get the behavior you describe when
$WebDomain does not match the URL in my browser.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Are
you sure you’ve restarted your web server since making the
change?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
rt-users [<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Barton Chittenden<br>
<b>Sent:</b> Monday, November 21, 2016 8:19 AM<br>
<b>To:</b> rt-users<br>
<b>Subject:</b> [rt-users] How do I set the RT hostname?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">I'm in the process of setting up a new RT
4.4 instance. I used the web installer, which generated the
following RT-SiteConfig.pm:<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<div>
<p class="MsoNormal">Set( $CommentAddress, '<a
moz-do-not-send="true" href="mailto:dev@example.com">dev@example.com</a>'
);<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $CorrespondAddress, '<a
moz-do-not-send="true" href="mailto:dev@example.com">dev@example.com</a>'
);<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $DatabaseHost, 'localhost' );<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $DatabaseName, 'rt4' );<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $DatabasePassword,
'xxxxxxxxxxxxx' );<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $DatabasePort, '' );<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $DatabaseType, 'mysql' );<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $DatabaseUser, 'rt_user' );<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $Organization, '<a
moz-do-not-send="true" href="http://rt2.example.com">rt2.example.com</a>'
);<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $OwnerEmail, '<a
moz-do-not-send="true" href="mailto:dev@example.com">dev@example.com</a>'
);<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $SendmailPath,
'/usr/sbin/sendmail' );<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $WebDomain, '<a
moz-do-not-send="true" href="http://rt2.example.com">rt2.example.com</a>'
);<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $WebPort, '80' );<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Set( $rtname, '<a
moz-do-not-send="true" href="http://rt2.example.com">rt2.example.com</a>'
);<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">1;<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">{ I've substituted '<a
moz-do-not-send="true" href="http://rt2.example.com">rt2.example.com</a>'
for the actual FQDN of the machine that's hosting the
instance }<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">When I tried to set up a new asset, I
got the following error message:<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">RT has detected a possible cross-site
request forgery for this request, because the Referrer
header supplied by your browser (<a moz-do-not-send="true"
href="http://rt2.example.com:80">rt2.example.com:80</a>)
is not allowed by RT's configured hostname (<a
moz-do-not-send="true" href="http://127.0.0.1:80">127.0.0.1:80</a>).<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">A bit of googling showed me how to set
this in RT-SiteConfig.pm:<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<div>
<p class="MsoNormal">Set(@ReferrerWhitelist,
qw(127.0.0.1:80));<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">... that did disable the message, but
why is the 'configured hostname' set to <a
moz-do-not-send="true" href="http://127.0.0.1:80">127.0.0.1:80</a>,
and how do I set it to the actual domain name of the
machine?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">--Barton<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
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<br>
<pre wrap="">---------
RT 4.4 and RTIR training sessions, and a new workshop day! <a class="moz-txt-link-freetext" href="https://bestpractical.com/training">https://bestpractical.com/training</a>
* Los Angeles - January 9-11 2017</pre>
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