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    <p>I received an email today:</p>
    <pre wrap=""><a class="moz-txt-link-abbreviated" href="mailto:US-CERT@ncas.us-cert.gov">US-CERT@ncas.us-cert.gov</a> attempted to create a ticket via email in the queue Incident Reports; you
might need to grant 'Everyone' the CreateTicket right.
</pre>
    <br>
    Yet, I've double checked the permissions:<br>
    <blockquote><img src="cid:part2.0DB0F4E6.40C30AAB@sbsroc.com" alt=""><br>
    </blockquote>
    <br>
    I have both items checked for Privileged an Unprivileged as well.
    <a class="moz-txt-link-rfc2396E" href="mailto:US-CERT@ncas.us-cert.gov">"US-CERT@ncas.us-cert.gov"</a> doesn't exist in the system as a user
    (yet). What am I missing?<br>
    <br>
    <div class="moz-signature">-- <br>
      <p style="padding-bottom: 5px;">Best regards,<br>
        Steve
      </p>
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                height="140">
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                    <td rowspan="3" width="220" align="center">
                      <img src="cid:part3.C0F39C30.B553F1C0@sbsroc.com"
                        name="SBS ROC Logo" width="140" align="bottom"
                        border="0" height="47">
                    </td>
                    <td width="25" align="center"><img alt=""
                        src="cid:part4.61711BF0.11B15243@sbsroc.com"
                        width="18" height="17"></td>
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                      <div align="left"><span style="font-size: 12px;
                          font-weight: bold; color: #414141;">Stephen H.
                          Switzer
                        </span><br>
                        <span style="font-size: 12px; color: #7b7b7b;">President
                          & Chief Technical Consultant</span>
                      </div>
                    </td>
                  </tr>
                  <tr style="opacity: 0.8; filter: alpha(opacity=80);">
                    <td align="center"><img alt=""
                        src="cid:part5.0F6F78D6.8F6779B8@sbsroc.com"
                        width="20" height="14"></td>
                    <td colspan="2" height="20">
                      <div style="font-size: 12px; font-weight: bold;
                        color: #414141;" align="left">
                        <a href="mailto:steve@sbsroc.com" title="Click
                          to send email to Stephen Switzer" target=""
                          style="">steve@SBSroc.com</a>
                      </div>
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                    filter: alpha(opacity=80);">
                    <td rowspan="1" align="center"><img alt=""
                        src="cid:part7.1CE01F12.A37A6362@sbsroc.com"
                        width="20" height="16"></td>
                    <td width="30" height="20">
                      <div style="font-size: 12px; color: #414141;"
                        align="left">
                        <b>Main:</b><br>
                        <b>Cell:</b>
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                      <div style="font-size: 12px; color: #414141;"
                        align="left">
                        +1 (585) 298-9420   <b>Ext:</b> 7001<br>
                        +1 (585) 202-8312
                      </div>
                    </td>
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                    alpha(opacity=80);">
                    <td rowspan="2" valign="bottom" height="20">
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                        cellspacing="0">
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                              <img alt=""
                                src="cid:part5.0F6F78D6.8F6779B8@sbsroc.com"
                                width="20" height="14">
                            </td>
                            <td height="20">
                              <div style="font-size: 12px; color:
                                #7b7b7b; padding-bottom:8px;">
                                Support Desk:<br>
                                <a href="mailto:support@sbsroc.com"
                                  title="Click to send email to SBS
                                  Support" target="" style="">support@sbsroc.com</a>
                              </div>
                            </td>
                          </tr>
                        </tbody>
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                    </td>
                    <td align="center"><img alt=""
                        src="cid:part7.1CE01F12.A37A6362@sbsroc.com"
                        width="20" height="16"></td>
                    <td width="30" height="20">
                      <div style="font-size: 12px; color: #414141;"
                        align="left">
                        <b>Fax:</b></div>
                    </td>
                    <td height="20">
                      <div style="font-size: 12px; color: #414141;"
                        align="left">
                        +1 (585) 625-0020
                      </div>
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              valign="top" align="left" bgcolor="#ffffff">
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                font-style: normal;" align="justify">
                <span style="font-size: 11px; color: #7b7b7b;"><font
                    size="1">This e-mail contains proprietary
                    information some or all of which may be legally
                    privileged. It is for the intended recipient only.
                    If an addressing or transmission error has
                    misdirected this e-mail, please notify the author by
                    replying to this e-mail. If you are not the intended
                    recipient you must not use, disclose, distribute,
                    copy, print or rely on this e-mail. The content of
                    this email may contain private views and opinions,
                    which do not constitute formal disclosure or
                    commitment unless specifically stated. We do not
                    enter into legally binding agreements via email.</font></span>
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                    <td width="30"><a href="http://www.sbsroc.com"><img
                          src="cid:part11.689246DA.61C5A724@sbsroc.com"
                          border="0"></a></td>
                    <td width="30"><a
                        href="https://plus.google.com/+SwitzerBusinessSolutionsLLCRochester"><img
                          src="cid:part13.C4F4BFCB.8D1DE0E8@sbsroc.com"
                          border="0"></a></td>
                    <td width="30"><a
                        href="https://www.facebook.com/sbsolutions"
                        target=""><img style="border: 0px Solid ; "
                          src="cid:part15.01873861.AFAB3BD3@sbsroc.com"
                          width="27" height="27"></a></td>
                    <td width="30"><a
                        href="https://www.linkedin.com/company/switzer-business-solutions-llc"><img
                          src="cid:part17.1F6AD758.D76A1076@sbsroc.com"
                          border="0"></a></td>
                    <td width="30"><a href="https://twitter.com/sbsroc"><img
                          src="cid:part19.651637A5.75ED2493@sbsroc.com"
                          border="0"></a></td>
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                              <img alt="The ASCII Group"
                                src="cid:part21.64C39C58.A064BD28@sbsroc.com"
                                border="0">
                              <img alt="Xorcom Certified Dealer"
                                src="cid:part22.D7ADB7D8.BD54A4A7@sbsroc.com"
                                border="0">
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