<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">That is how I do it too, via a bash script collecting details and uploading a CSV when systems boot, then having a cron job import them to RT via the RT-Extension-Assets-Import-CSV extension.<br class=""><div class=""><br class=""></div><div class="">However, I am on 4.2 using the Best Practical Assets Extension, not 4.4 with native assets.</div><div class=""><br class=""></div><div class=""><blockquote type="cite" class="">Well, there is,<br class="">but the searchable text entry requires you to know the asset number in order<br class="">to add it, which isn't too useful. But imo this is a solveable problem, I'll<br class="">post when I have figured it out.</blockquote></div><div class=""><br class=""></div><div class="">To search for adding assets (not sure if it works on 4.4), I use a hack from <a href="http://lists.bestpractical.com/pipermail/rt-users/2014-June/083691.html" class="">http://lists.bestpractical.com/pipermail/rt-users/2014-June/083691.html</a> However, I encourage my team to go to the asset first and create a linked ticket from there as best practice.</div><div class=""><br class=""></div><div class="">Aaron <br class=""><div class=""><br class=""></div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Nov 29, 2016, at 10:50 AM, chrisis <<a href="mailto:chrisis@bosberaad.com" class="">chrisis@bosberaad.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="">We use the Asset feature, having migrated to it from SYSAID.<br class=""><br class="">I assume your powershell script will be used to build a CSV of all your<br class="">assets. You'll be able to import this CSV directly into Assets in RT. There<br class="">is a plugin to make this super easy:<br class=""><a href="http://search.cpan.org/~bps/RT-Extension-Assets-Import-CSV-2.1/lib/RT/Extension/Assets/Import/CSV.pm" class="">http://search.cpan.org/~bps/RT-Extension-Assets-Import-CSV-2.1/lib/RT/Extension/Assets/Import/CSV.pm</a><br class=""><br class="">You will obviously need to do some planning and configuration up front to<br class="">ensure your specific Asset database has the Custom Fields you need, and<br class="">you'll want to configure your assets catalog lifecycle(s) just like you<br class="">would have configured your RT queue lifecycles.<br class=""><br class="">The only tricky thing we are facing at the moment is adding an asset to a<br class="">ticket. By default it is easy adding a ticket to an asset (basically: open<br class="">the asset, click "Create Linked Ticket" from Actions) but there isn't a<br class="">default set up for linking an asset to an existing ticket. Well, there is,<br class="">but the searchable text entry requires you to know the asset number in order<br class="">to add it, which isn't too useful. But imo this is a solveable problem, I'll<br class="">post when I have figured it out.<br class=""><br class="">Other than that do you have any specific questions about Assets in RT?<br class=""><br class=""><br class=""><br class="">--<br class="">View this message in context: http://requesttracker.8502.n7.nabble.com/Looking-for-users-of-RT-4-4-that-use-the-Asset-feature-tp63073p63074.html<br class="">Sent from the Request Tracker - User mailing list archive at Nabble.com.<br class="">---------<br class="">RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training<br class="">* Los Angeles - January 9-11 2017<br class=""></div></div></blockquote></div><br class=""></div></div></body></html>