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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">I’m using the Activity Report function that Best practical was kind enough to update for the 4.4.x release, however it has its short comings when other than me need to create them and understand them + lack automation.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I’m curious on how you guys are extracting stats from your RT systems?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I want a way to create stats on different queues to get automatic daily and weekly reports, but also user stats and then be able to store it to analyze trends over past years etc sent over email. Perhaps there some excellent
open source stats tool for creating sql queries and then create reports on a front end, with ability to email out pdfs and spreadsheets for further processing.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Also, want to send out a huge thanks to everyone in the RT Community, you guys are amazing and the collective effort produced here is astonishing! RT is truly a powerful platform thanks to the collective! I wish you all
a happy holiday!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Regards, Joel Bergmark Telecom3 Sverige AB<o:p></o:p></span></p>
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<p class="MsoNormal"><a href="http://www.t3.se/"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="80" height="68" id="Bild_x0020_1" src="cid:image001.jpg@01D25A07.D023BE40" alt="Beskrivning: T3"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#1F497D">JOEL BERGMARK</span></b><b><span lang="EN-US" style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#65AF2A">
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#65AF2A">Thirdline support<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#1F497D"><a href="mailto:joel.bergmark@t3.se"><span lang="EN-US" style="color:blue">joel.bergmark@t3.se</span></a></span><span lang="EN-US" style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#1F497D">
| </span><span style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#1F497D"><a href="http://www.t3.se/"><span lang="EN-US" style="color:blue">www.t3.se</span></a></span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><br>
</span><a href="http://www.facebook.com/pages/Telecom3-Sverige-AB/126032287454737"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="129" height="20" id="Bild_x0020_2" src="cid:image002.jpg@01D25A07.D023BE40" alt="Beskrivning: T3"></span></a><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
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