<html>
<head>
<meta content="text/html; charset=utf-8" http-equiv="Content-Type">
</head>
<body text="#000000" bgcolor="#FFFFFF">
<br>
<div class="moz-cite-prefix">Le 04/01/2017 à 14:02, Alex Hall a
écrit :<br>
</div>
<blockquote
cite="mid:CA+Q8_JfC82Ykh7xCpmF40UUQtyOqVW0oULYUb2b=RcjFF9Ni_A@mail.gmail.com"
type="cite">
<div dir="ltr">
<div>
<div>
<div>Can you describe your setup more? I'm not sure why
unprivileged users would need access to all queue tickets,
or why each user would have their own queue? As I
understand it, unprivileged users are end users (i.e.
customers, those who don't work for your organization).
Thus, they shouldn't be able to access an entire queue,
only tickets they open. Make them privileged, and restrict
their rights by adding them to a certain group, and your
life may be a lot easier.<br>
</div>
</div>
</div>
</div>
</blockquote>
Yes! In the begining, that's what I tried to do. Restrict
privilieged users. But I didn't find how restrict the access to the
SearchUser.<br>
<br>
A member of a queue can search and view all users.<br>
<br>
In my setup, a queue and group, are dedicated to a customer.<br>
<br>
A customer should not be able to fetch other informations that are
not inside of their queue. Thus, not be able to search all user in
RT database..<br>
<br>
Maybe, it's possible to limit the search function to their queue or
desactivate the access to the menu search. Do you know about that ?<br>
<br>
Thanks,<br>
<blockquote
cite="mid:CA+Q8_JfC82Ykh7xCpmF40UUQtyOqVW0oULYUb2b=RcjFF9Ni_A@mail.gmail.com"
type="cite">
<div dir="ltr">
<div>
<div>
<div><br>
</div>
For example, you might have a group called "basic users" to
which you'd add the users you currently consider
unprivileged. That group would have only a few rights, but
since its members would be privileged, you wouldn't run into
RT's built-in restrictions.<br>
<br>
</div>
As to one queue per user, that would quickly get hard to
manage. Queues are for organizing tickets and users. Sure, a
queue may have just one user, but each user shouldn't have
their own queue. Trying to keep track of the rights of such a
setup would be a nightmare, assuming you have a good amount of
users. As an example, we have queues for technology,
warehouse, customer service, and other divisions within the
company. Some queues have a lot of people, some have a few,
butthey are all logical groupings of tasks. If I made a new
queue for every user, I'd have dozens of them, and tickets
would be all over the place! Plus, there's email to consider;
if you want to accept incoming emails for ticket replies, you
have to make a new Fetchmail or Postfix entry for every single
user/queue you have.<br>
<br>
</div>
I hope this makes some sense. As I said, a lot of this depends
on your usage pattern and setup concept. If you can explain that
to us more, we might be able to help better.<br>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Wed, Jan 4, 2017 at 3:57 AM, Felix
Defrance <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:felix@d2france.fr" target="_blank">felix@d2france.fr</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<p><font face="Bitstream Vera Sans">Hello, <br>
</font></p>
<p><font face="Bitstream Vera Sans">You right, this rights
isn't checked. <br>
</font></p>
<p><font face="Bitstream Vera Sans">But I can't view all
tickets in selfservice anymore. <br>
</font></p>
<p><font face="Bitstream Vera Sans">I verify the same
rights in :</font></p>
<p><font face="Bitstream Vera Sans"> Admin > Queue,
"select the queue name" and Group Rights, select and
grant "unprivileged users" to Seequeue &
Showtickets</font></p>
<p><font face="Bitstream Vera Sans">In the same section: <br>
</font></p>
<p><font face="Bitstream Vera Sans"> grant group "compagny
name" to </font><font face="Bitstream Vera Sans">Seequeue
& Showtickets</font></p>
<p><font face="Bitstream Vera Sans"><br>
But no effect.</font></p>
<p><font face="Bitstream Vera Sans">I try to add a user to
watchers 'CC', and grant watchers 'CC' to </font><font
face="Bitstream Vera Sans">Seequeue & Showtickets
but no effect too :(</font></p>
<p><font face="Bitstream Vera Sans">Another ideas ?<br>
</font></p>
<p><font face="Bitstream Vera Sans">Thanks, <br>
</font></p>
<p><font face="Bitstream Vera Sans">Félix.<br>
</font></p>
<div class="m_-8327987905003692527moz-cite-prefix">Le
03/01/2017 à 18:39, Alex Hall a écrit :<br>
</div>
<blockquote type="cite">
<div dir="ltr">Have you granted the rights? In Admin
> Global > Group Rights, select the
"unprivileged users" tab, then grant "view queue".
That should help, though our setup is quite different
so I can't verify it.<br>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote"><span class="">On Tue, Jan 3,
2017 at 12:27 PM, Felix Defrance <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:felix@d2france.fr"
target="_blank">felix@d2france.fr</a>></span>
wrote:<br>
</span>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF"><span
class="">
<p><font face="Bitstream Vera Sans">Hi all,</font></p>
<p><font face="Bitstream Vera Sans">I don't
find how I could add ShowTickets or
QueueList in SelfService.<br>
</font></p>
<p><font face="Bitstream Vera Sans">I want to
allow my unprivileged users, grouped by
company name, to see all tickets in their
queue. <br>
</font></p>
<p><font face="Bitstream Vera Sans">The group
rights on the queue is correctly defined
and users could access to the tickets by
entring the ticket number in the "goto
Ticket" field (top right in SelfService).<br>
</font></p>
<p><font face="Bitstream Vera Sans">I have
tried to play with CustomRole but it's not
working for me. So anybody known how I can
do it?<br>
</font></p>
</span> Thank you,<span
class="m_-8327987905003692527HOEnZb"><font
color="#888888"><br>
<pre class="m_-8327987905003692527m_-862211898222835891moz-signature" cols="72">--
Félix Defrance
PGP: 0x0F04DC57</pre>
</font></span></div>
</blockquote>
</div>
<br>
<br clear="all">
<span class="HOEnZb"><font color="#888888"> <br>
-- <br>
<div class="m_-8327987905003692527gmail_signature"
data-smartmail="gmail_signature">
<div dir="ltr">
<div>
<div>Alex Hall<br>
</div>
Automatic Distributors, IT department<br>
</div>
<a moz-do-not-send="true"
href="mailto:ahall@autodist.com"
target="_blank">ahall@autodist.com</a><br>
</div>
</div>
</font></span></div>
<span class="HOEnZb"><font color="#888888"> </font></span></blockquote>
<span class="HOEnZb"><font color="#888888"> <br>
<pre class="m_-8327987905003692527moz-signature" cols="72">--
Félix Defrance
PGP: 0x0F04DC57</pre>
</font></span></div>
</blockquote>
</div>
<br>
<br clear="all">
<br>
-- <br>
<div class="gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr">
<div>
<div>Alex Hall<br>
</div>
Automatic Distributors, IT department<br>
</div>
<a moz-do-not-send="true" href="mailto:ahall@autodist.com"
target="_blank">ahall@autodist.com</a><br>
</div>
</div>
</div>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Félix Defrance
PGP: 0x0F04DC57</pre>
</body>
</html>