<div dir="ltr"><div><div><div>Can you describe your setup more? I'm not sure why unprivileged users would need access to all queue tickets, or why each user would have their own queue? As I understand it, unprivileged users are end users (i.e. customers, those who don't work for your organization). Thus, they shouldn't be able to access an entire queue, only tickets they open. Make them privileged, and restrict their rights by adding them to a certain group, and your life may be a lot easier.<br><br></div>For example, you might have a group called "basic users" to which you'd add the users you currently consider unprivileged. That group would have only a few rights, but since its members would be privileged, you wouldn't run into RT's built-in restrictions.<br><br></div>As to one queue per user, that would quickly get hard to manage. Queues are for organizing tickets and users. Sure, a queue may have just one user, but each user shouldn't have their own queue. Trying to keep track of the rights of such a setup would be a nightmare, assuming you have a good amount of users. As an example, we have queues for technology, warehouse, customer service, and other divisions within the company. Some queues have a lot of people, some have a few, butthey are all logical groupings of tasks. If I made a new queue for every user, I'd have dozens of them, and tickets would be all over the place! Plus, there's email to consider; if you want to accept incoming emails for ticket replies, you have to make a new Fetchmail or Postfix entry for every single user/queue you have.<br><br></div>I hope this makes some sense. As I said, a lot of this depends on your usage pattern and setup concept. If you can explain that to us more, we might be able to help better.<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jan 4, 2017 at 3:57 AM, Felix Defrance <span dir="ltr"><<a href="mailto:felix@d2france.fr" target="_blank">felix@d2france.fr</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<p><font face="Bitstream Vera Sans">Hello, <br>
</font></p>
<p><font face="Bitstream Vera Sans">You right, this rights isn't
checked. <br>
</font></p>
<p><font face="Bitstream Vera Sans">But I can't view all tickets in
selfservice anymore. <br>
</font></p>
<p><font face="Bitstream Vera Sans">I verify the same rights in :</font></p>
<p><font face="Bitstream Vera Sans"> Admin > Queue, "select the
queue name" and Group Rights, select and grant "unprivileged
users" to Seequeue & Showtickets</font></p>
<p><font face="Bitstream Vera Sans">In the same section: <br>
</font></p>
<p><font face="Bitstream Vera Sans"> grant group "compagny name" to
</font><font face="Bitstream Vera Sans">Seequeue & Showtickets</font></p>
<p><font face="Bitstream Vera Sans"><br>
But no effect.</font></p>
<p><font face="Bitstream Vera Sans">I try to add a user to watchers
'CC', and grant watchers 'CC' to </font><font face="Bitstream
Vera Sans">Seequeue & Showtickets but no effect too :(</font></p>
<p><font face="Bitstream Vera Sans">Another ideas ?<br>
</font></p>
<p><font face="Bitstream Vera Sans">Thanks, <br>
</font></p>
<p><font face="Bitstream Vera Sans">Félix.<br>
</font></p>
<div class="m_-8327987905003692527moz-cite-prefix">Le 03/01/2017 à 18:39, Alex Hall a
écrit :<br>
</div>
<blockquote type="cite">
<div dir="ltr">Have you granted the rights? In Admin > Global
> Group Rights, select the "unprivileged users" tab, then
grant "view queue". That should help, though our setup is quite
different so I can't verify it.<br>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote"><span class="">On Tue, Jan 3, 2017 at 12:27 PM, Felix
Defrance <span dir="ltr"><<a href="mailto:felix@d2france.fr" target="_blank">felix@d2france.fr</a>></span>
wrote:<br>
</span><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF"><span class="">
<p><font face="Bitstream Vera Sans">Hi all,</font></p>
<p><font face="Bitstream Vera Sans">I don't find how I
could add ShowTickets or QueueList in SelfService.<br>
</font></p>
<p><font face="Bitstream Vera Sans">I want to allow my
unprivileged users, grouped by company name, to see
all tickets in their queue. <br>
</font></p>
<p><font face="Bitstream Vera Sans">The group rights on
the queue is correctly defined and users could access
to the tickets by entring the ticket number in the
"goto Ticket" field (top right in SelfService).<br>
</font></p>
<p><font face="Bitstream Vera Sans">I have tried to play
with CustomRole but it's not working for me. So
anybody known how I can do it?<br>
</font></p></span>
Thank you,<span class="m_-8327987905003692527HOEnZb"><font color="#888888"><br>
<pre class="m_-8327987905003692527m_-862211898222835891moz-signature" cols="72">--
Félix Defrance
PGP: 0x0F04DC57</pre>
</font></span></div>
</blockquote>
</div>
<br>
<br clear="all"><span class="HOEnZb"><font color="#888888">
<br>
-- <br>
<div class="m_-8327987905003692527gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr">
<div>
<div>Alex Hall<br>
</div>
Automatic Distributors, IT department<br>
</div>
<a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br>
</div>
</div>
</font></span></div><span class="HOEnZb"><font color="#888888">
</font></span></blockquote><span class="HOEnZb"><font color="#888888">
<br>
<pre class="m_-8327987905003692527moz-signature" cols="72">--
Félix Defrance
PGP: 0x0F04DC57</pre>
</font></span></div>
</blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
</div>