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<p><font face="Bitstream Vera Sans">Hello, <br>
</font></p>
<p><font face="Bitstream Vera Sans">You right, this rights isn't
checked. <br>
</font></p>
<p><font face="Bitstream Vera Sans">But I can't view all tickets in
selfservice anymore. <br>
</font></p>
<p><font face="Bitstream Vera Sans">I verify the same rights in :</font></p>
<p><font face="Bitstream Vera Sans"> Admin > Queue, "select the
queue name" and Group Rights, select and grant "unprivileged
users" to Seequeue & Showtickets</font></p>
<p><font face="Bitstream Vera Sans">In the same section: <br>
</font></p>
<p><font face="Bitstream Vera Sans"> grant group "compagny name" to
</font><font face="Bitstream Vera Sans">Seequeue & Showtickets</font></p>
<p><font face="Bitstream Vera Sans"><br>
But no effect.</font></p>
<p><font face="Bitstream Vera Sans">I try to add a user to watchers
'CC', and grant watchers 'CC' to </font><font face="Bitstream
Vera Sans">Seequeue & Showtickets but no effect too :(</font></p>
<p><font face="Bitstream Vera Sans">Another ideas ?<br>
</font></p>
<p><font face="Bitstream Vera Sans">Thanks, <br>
</font></p>
<p><font face="Bitstream Vera Sans">Félix.<br>
</font></p>
<div class="moz-cite-prefix">Le 03/01/2017 à 18:39, Alex Hall a
écrit :<br>
</div>
<blockquote
cite="mid:CA+Q8_JfEx5_8FU+N32kq16PVJwt3_3ALcZefvUwQos8rJbecjg@mail.gmail.com"
type="cite">
<div dir="ltr">Have you granted the rights? In Admin > Global
> Group Rights, select the "unprivileged users" tab, then
grant "view queue". That should help, though our setup is quite
different so I can't verify it.<br>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Tue, Jan 3, 2017 at 12:27 PM, Felix
Defrance <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:felix@d2france.fr" target="_blank">felix@d2france.fr</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<p><font face="Bitstream Vera Sans">Hi all,</font></p>
<p><font face="Bitstream Vera Sans">I don't find how I
could add ShowTickets or QueueList in SelfService.<br>
</font></p>
<p><font face="Bitstream Vera Sans">I want to allow my
unprivileged users, grouped by company name, to see
all tickets in their queue. <br>
</font></p>
<p><font face="Bitstream Vera Sans">The group rights on
the queue is correctly defined and users could access
to the tickets by entring the ticket number in the
"goto Ticket" field (top right in SelfService).<br>
</font></p>
<p><font face="Bitstream Vera Sans">I have tried to play
with CustomRole but it's not working for me. So
anybody known how I can do it?<br>
</font></p>
Thank you,<span class="HOEnZb"><font color="#888888"><br>
<pre class="m_-862211898222835891moz-signature" cols="72">--
Félix Defrance
PGP: 0x0F04DC57</pre>
</font></span></div>
</blockquote>
</div>
<br>
<br clear="all">
<br>
-- <br>
<div class="gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr">
<div>
<div>Alex Hall<br>
</div>
Automatic Distributors, IT department<br>
</div>
<a moz-do-not-send="true" href="mailto:ahall@autodist.com"
target="_blank">ahall@autodist.com</a><br>
</div>
</div>
</div>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Félix Defrance
PGP: 0x0F04DC57</pre>
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