<div dir="ltr">Okay, searching users is the problem? I'm not sure, but what about an overlay that conditionally shows that part of page templates? You could create a group to which you'd assign any user you don't want viewing other users, then find the element that displays the user search and add a condition to return nothing if the user belongs to that group?<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jan 4, 2017 at 8:57 AM, Felix Defrance <span dir="ltr"><<a href="mailto:felix@d2france.fr" target="_blank">felix@d2france.fr</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
  
    
  
  <div text="#000000" bgcolor="#FFFFFF">
    <br>
    <div class="m_3321512374408554687moz-cite-prefix">Le 04/01/2017 à 14:02, Alex Hall a
      écrit :<br>
    </div>
    <blockquote type="cite">
      <div dir="ltr">
        <div>
          <div>
            <div>Can you describe your setup more? I'm not sure why
              unprivileged users would need access to all queue tickets,
              or why each user would have their own queue? As I
              understand it, unprivileged users are end users (i.e.
              customers, those who don't work for your organization).
              Thus, they shouldn't be able to access an entire queue,
              only tickets they open. Make them privileged, and restrict
              their rights by adding them to a certain group, and your
              life may be a lot easier.<br>
            </div>
          </div>
        </div>
      </div>
    </blockquote>
    Yes! In the begining, that's what I tried to do. Restrict
    privilieged users. But I didn't find how restrict the access to the
    SearchUser.<br>
    <br>
    A member of a queue can search and view all users.<br>
    <br>
    In my setup, a queue and group, are dedicated to a customer.<br>
    <br>
    A customer should not be able to fetch other informations that are
    not inside of their queue. Thus, not be able to search all user in
    RT database..<br>
    <br>
    Maybe, it's possible to limit the search function to their queue or
    desactivate the access to the menu search. Do you know about that ?<br>
    <br>
    Thanks,<br>
    <blockquote type="cite">
      <div dir="ltr">
        <div>
          <div>
            <div><br>
            </div>
            For example, you might have a group called "basic users" to
            which you'd add the users you currently consider
            unprivileged. That group would have only a few rights, but
            since its members would be privileged, you wouldn't run into
            RT's built-in restrictions.<br>
            <br>
          </div>
          As to one queue per user, that would quickly get hard to
          manage. Queues are for organizing tickets and users. Sure, a
          queue may have just one user, but each user shouldn't have
          their own queue. Trying to keep track of the rights of such a
          setup would be a nightmare, assuming you have a good amount of
          users. As an example, we have queues for technology,
          warehouse, customer service, and other divisions within the
          company. Some queues have a lot of people, some have a few,
          butthey are all logical groupings of tasks. If I made a new
          queue for every user, I'd have dozens of them, and tickets
          would be all over the place! Plus, there's email to consider;
          if you want to accept incoming emails for ticket replies, you
          have to make a new Fetchmail or Postfix entry for every single
          user/queue you have.<br>
          <br>
        </div>
        I hope this makes some sense. As I said, a lot of this depends
        on your usage pattern and setup concept. If you can explain that
        to us more, we might be able to help better.<br>
      </div>
      <div class="gmail_extra"><br>
        <div class="gmail_quote">On Wed, Jan 4, 2017 at 3:57 AM, Felix
          Defrance <span dir="ltr"><<a href="mailto:felix@d2france.fr" target="_blank">felix@d2france.fr</a>></span>
          wrote:<br>
          <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
            <div text="#000000" bgcolor="#FFFFFF">
              <p><font face="Bitstream Vera Sans">Hello, <br>
                </font></p>
              <p><font face="Bitstream Vera Sans">You right, this rights
                  isn't checked. <br>
                </font></p>
              <p><font face="Bitstream Vera Sans">But I can't view all
                  tickets in selfservice anymore. <br>
                </font></p>
              <p><font face="Bitstream Vera Sans">I verify the same
                  rights in :</font></p>
              <p><font face="Bitstream Vera Sans"> Admin > Queue,
                  "select the queue name" and  Group Rights, select and
                  grant "unprivileged users" to Seequeue &
                  Showtickets</font></p>
              <p><font face="Bitstream Vera Sans">In the same section: <br>
                </font></p>
              <p><font face="Bitstream Vera Sans"> grant group "compagny
                  name" to </font><font face="Bitstream Vera Sans">Seequeue
                  & Showtickets</font></p>
              <p><font face="Bitstream Vera Sans"><br>
                  But no effect.</font></p>
              <p><font face="Bitstream Vera Sans">I try to add a user to
                  watchers 'CC', and grant watchers 'CC' to </font><font face="Bitstream Vera Sans">Seequeue & Showtickets
                  but no effect too :(</font></p>
              <p><font face="Bitstream Vera Sans">Another ideas ?<br>
                </font></p>
              <p><font face="Bitstream Vera Sans">Thanks, <br>
                </font></p>
              <p><font face="Bitstream Vera Sans">Félix.<br>
                </font></p>
              <div class="m_3321512374408554687m_-8327987905003692527moz-cite-prefix">Le
                03/01/2017 à 18:39, Alex Hall a écrit :<br>
              </div>
              <blockquote type="cite">
                <div dir="ltr">Have you granted the rights? In Admin
                  > Global > Group Rights, select the
                  "unprivileged users" tab, then grant "view queue".
                  That should help, though our setup is quite different
                  so I can't verify it.<br>
                </div>
                <div class="gmail_extra"><br>
                  <div class="gmail_quote"><span>On Tue, Jan 3,
                      2017 at 12:27 PM, Felix Defrance <span dir="ltr"><<a href="mailto:felix@d2france.fr" target="_blank">felix@d2france.fr</a>></span>
                      wrote:<br>
                    </span>
                    <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                      <div text="#000000" bgcolor="#FFFFFF"><span>
                          <p><font face="Bitstream Vera Sans">Hi all,</font></p>
                          <p><font face="Bitstream Vera Sans">I don't
                              find how I could add ShowTickets or
                              QueueList in SelfService.<br>
                            </font></p>
                          <p><font face="Bitstream Vera Sans">I want to
                              allow my unprivileged users, grouped by
                              company name, to see all tickets in their
                              queue. <br>
                            </font></p>
                          <p><font face="Bitstream Vera Sans">The group
                              rights on the queue is correctly defined
                              and users could access to the tickets by
                              entring the ticket number in the "goto
                              Ticket" field (top right in SelfService).<br>
                            </font></p>
                          <p><font face="Bitstream Vera Sans">I have
                              tried to play with CustomRole but it's not
                              working for me. So anybody known how I can
                              do it?<br>
                            </font></p>
                        </span> Thank you,<span class="m_3321512374408554687m_-8327987905003692527HOEnZb"><font color="#888888"><br>
                            <pre class="m_3321512374408554687m_-8327987905003692527m_-862211898222835891moz-signature" cols="72">-- 
Félix Defrance
PGP: 0x0F04DC57</pre>
                          </font></span></div>
                    </blockquote>
                  </div>
                  <br>
                  <br clear="all">
                  <span class="m_3321512374408554687HOEnZb"><font color="#888888"> <br>
                      -- <br>
                      <div class="m_3321512374408554687m_-8327987905003692527gmail_signature" data-smartmail="gmail_signature">
                        <div dir="ltr">
                          <div>
                            <div>Alex Hall<br>
                            </div>
                            Automatic Distributors, IT department<br>
                          </div>
                          <a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br>
                        </div>
                      </div>
                    </font></span></div>
                <span class="m_3321512374408554687HOEnZb"><font color="#888888"> </font></span></blockquote>
              <span class="m_3321512374408554687HOEnZb"><font color="#888888"> <br>
                  <pre class="m_3321512374408554687m_-8327987905003692527moz-signature" cols="72">-- 
Félix Defrance
PGP: 0x0F04DC57</pre>
                </font></span></div>
          </blockquote>
        </div>
        <br>
        <br clear="all"><span class="HOEnZb"><font color="#888888">
        <br>
        -- <br>
        <div class="m_3321512374408554687gmail_signature" data-smartmail="gmail_signature">
          <div dir="ltr">
            <div>
              <div>Alex Hall<br>
              </div>
              Automatic Distributors, IT department<br>
            </div>
            <a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br>
          </div>
        </div>
      </font></span></div><span class="HOEnZb"><font color="#888888">
    </font></span></blockquote><span class="HOEnZb"><font color="#888888">
    <br>
    <pre class="m_3321512374408554687moz-signature" cols="72">-- 
Félix Defrance
PGP: 0x0F04DC57</pre>
  </font></span></div>

</blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
</div>