
<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Jan 5, 2017, at 10:56, Alex Hall <<a href="mailto:ahall@autodist.com" class="">ahall@autodist.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class=""><div class="">Hey all,<br class=""></div></div></div></blockquote><div><br class=""></div>Hi Alex,</div><div><br class=""><blockquote type="cite" class=""><div class=""><div dir="ltr" class="">I just did a search:<br clear="all" class=""><div class=""><div class="">Priority > 9 and Status = '__active__'<br class=""></div><div class="">Five of the resulting tickets are stalled, but I thought __active__ ignored stalled tickets. Any idea why they're appearing? Did I miss a setting or something, or is this intended behavior? Thanks.<br class=""></div></div></div></div></blockquote><div><br class=""></div><div>In RT's default lifecycle, stalled is an active status, because it indicates there is more work to be done before the ticket can be resolved.</div><br class=""><blockquote type="cite" class=""><div class=""><div dir="ltr" class=""><div class=""><div class="">-- <br class=""><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr" class=""><div class=""><div class="">Alex Hall<br class=""></div>Automatic Distributors, IT department<br class=""></div><a href="mailto:ahall@autodist.com" target="_blank" class="">ahall@autodist.com</a><br class=""></div></div>

</div></div></div>

</div></blockquote></div><br class=""><div class="">Best,</div><div class="">Shawn</div></body></html>