<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hi Everyone,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve configured custom fields of the type ‘Upload multiple files’ for Assets and Articles.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If my users are Privileged, they can see and download the contents of the ‘Upload multiple files’ custom fields with no problems.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>However, if my users are Unprivileged (i.e. using the Self Service interface), they can see the attached files, however they can’t download them.<o:p></o:p></p><p class=MsoNormal>Clicking on the file links take you back to the self-service home page, and a right click, Save Target As doesn’t work either.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve tried changing global permissions for Unprivileged users, the custom fields, etc, however haven’t had any success.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Running RT 4.2.12.<o:p></o:p></p><p class=MsoNormal>I notice that there are significant improvements to the file upload code in RT 4.4.x, however I haven’t seen anything that explicitly relates to the above issue.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone else seen this behaviour or know what I’m doing wrong?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Cheers,<o:p></o:p></p><p class=MsoNormal>Brett<b><o:p></o:p></b></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>