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<p>Hi!</p>
<p>Some different questions here:</p>
<p>1) It is possible to add meta information from RT in the outgoing
mails from the system? For instance I'm interested in getting the
current owner of a ticket as a separate mail header. For instance
X-RT-Owner: and then set to the current owner of the ticket. That
would make it easier to sort out just the tickets I'm concerned
with.</p>
<p>2) I have a search where I want to find all tickets without an
AdminCc added. How can I do this?</p>
<p>3) We have LDAP authentication against Active Directory working,
but we're not getting the correct values populated from AD.
Instead I have to go in an manually fill out this information in
RT itself. This is the relevant configuration:</p>
<p><font size="-1"><tt>Set($ExternalAuthPriority, [ 'My_LDAP' ] );</tt></font></p>
<p><font size="-1"><tt>Set($AutoCreateNonExternalUsers, 1);</tt><tt><br>
</tt><tt><br>
</tt><tt>Set($ExternalSettings, {</tt><tt><br>
</tt><tt> 'My_LDAP' => {</tt><tt><br>
</tt><tt> 'type' => 'ldap',</tt><tt><br>
</tt><tt> 'server' => 'SERVER',</tt><tt><br>
</tt><tt> 'user' => 'ADMINUSER',</tt><tt><br>
</tt><tt> 'pass' => 'PASSWORD',</tt><tt><br>
</tt><tt> 'base' => 'ou=users,dc=local,dc=local,dc=no',</tt><tt><br>
</tt><tt> 'filter' =>
'(objectclass=user)',</tt><tt><br>
</tt><tt> 'd_filter' =>
'(objectcategory=group)',</tt><tt><br>
</tt><tt> 'group' => '',</tt><tt><br>
</tt><tt> 'group_attr' => '',</tt><tt><br>
</tt><tt> 'tls' => 1,</tt><tt><br>
</tt><tt> 'ssl_version' => 3,</tt><tt><br>
</tt><tt> 'net_ldap_args' => [ version
=> 3 ],</tt><tt><br>
</tt><tt> 'group_scope' => 'base',</tt><tt><br>
</tt><tt> 'group_attr_value' => '',</tt><tt><br>
</tt><tt> 'attr_match_list' => [</tt><tt><br>
</tt><tt> 'Name',</tt><tt><br>
</tt><tt> 'EmailAddress',</tt><tt><br>
</tt><tt> 'RealName',</tt><tt><br>
</tt><tt> ],</tt><tt><br>
</tt><tt> 'attr_map' => {</tt><tt><br>
</tt><tt> 'Name' => 'sAMAccountName',</tt><tt><br>
</tt><tt> 'EmailAddress' => 'mail',</tt><tt><br>
</tt><tt> 'Organization' =>
'physicalDeliveryOfficeName',</tt><tt><br>
</tt><tt> 'RealName' => 'cn',</tt><tt><br>
</tt><tt> 'ExternalAuthId' => 'sAMAccountName',</tt><tt><br>
</tt><tt> 'Gecos' => 'sAMAccountName',</tt><tt><br>
</tt><tt> 'WorkPhone' => 'telephoneNumber',</tt><tt><br>
</tt><tt> 'Address1' => 'streetAddress',</tt><tt><br>
</tt><tt> 'City' => 'l',</tt><tt><br>
</tt><tt> 'State' => 'st',</tt><tt><br>
</tt><tt> 'Zip' => 'postalCode',</tt><tt><br>
</tt><tt> 'Country' => 'co'</tt><tt><br>
</tt><tt> },</tt><tt><br>
</tt><tt> },</tt><tt><br>
</tt><tt>});</tt><tt><br>
</tt><tt><br>
</tt><tt>Set($LDAPHost, 'SERVER');</tt><tt><br>
</tt><tt>Set($LDAPUser, 'ADMINUSER');</tt><tt><br>
</tt><tt>Set($LDAPPassword, 'PASSWORD');</tt><tt><br>
</tt><tt>Set($LDAPBase, '</tt><tt><tt>ou=users,dc=local,dc=local,dc=no</tt>');</tt><tt><br>
</tt><tt>Set($LDAPFilter, '(&(cn = users))');</tt><tt><br>
</tt><tt>Set($LDAPCreatePrivileged, 1);</tt></font><br>
</p>
<p>So I'm wondering which of these options are actually used, as
they seem to be a bit redundant and/or conflicting?</p>
<p>I'm running RT 4.2.10, btw.</p>
<p>--<br>
Marius<br>
</p>
<p><br>
</p>
<p><br>
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