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<p class="MsoNormal">I received a request to ‘auto CC’ clients on tickers (as our customers are only allowed to interface via email). I enabled $<a href="https://rt-wiki.bestpractical.com/wiki/ParseNewMessageForTicketCcs" title="ParseNewMessageForTicketCcs">ParseNewMessageForTicketCcs</a>.
We then started getting random RT Bounce messages, and upon investigating I found:
<a href="https://rt-wiki.bestpractical.com/wiki/RTAddressRegexp">https://rt-wiki.bestpractical.com/wiki/RTAddressRegexp</a> . Due to the randomness of the email formats and the quantity of queues, I couldn’t write a simple regular expression so I have a somewhat
large one:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Set($RTAddressRegexp, '(local-part1@domain1\.tld)|<o:p></o:p></p>
<p class="MsoNormal">(local-part2@domain2\.tld)|<o:p></o:p></p>
<p class="MsoNormal">(local-part3@domain3\.tld)|<o:p></o:p></p>
<p class="MsoNormal">:<o:p></o:p></p>
<p class="MsoNormal">:<o:p></o:p></p>
<p class="MsoNormal">(<a href="mailto:local-partN@domainN\.tld)/xi">local-partN@domainN\.tld)/xi</a>’);<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">However, when a queue is added as a CC, it still gets added & a user created. When I use
<a href="https://regex101.com/">https://regex101.com/</a> , the matching works. Can I not do multi-line regexp in the SiteConfig file? I’m thinking this is something simple I’m overlooking. Thank you in advance.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:black">Stephen Cena<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:black">Senior Systems Administrator <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="color:black">Quality Vision International, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Phone: (585) 544-0450 x300<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">To notify helpdesk: <a href="http://helpdesk.ogp.qvii.com">
<span style="color:blue">http://helpdesk.ogp.qvii.com</span></a> or email: <u><a href="mailto:hd-general@qvii.com"><span style="color:black">hd-general@qvii.com</span></a><o:p></o:p></u></span></p>
<p class="MsoNormal"><span style="color:black">To report email issues: <a href="mailto:postmaster@qvii.com">
<span style="color:blue">postmaster@qvii.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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