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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>So this <a href="https://rt-wiki.bestpractical.com/wiki/Rich_Text_Custom_Fields">https://rt-wiki.bestpractical.com/wiki/Rich_Text_Custom_Fields</a> doesn’t work in RT 4.4?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> rt-users [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Aaron Lush<br><b>Sent:</b> Wednesday, 11 January 2017 7:01 AM<br><b>To:</b> 'rt-users' <rt-users@lists.bestpractical.com><br><b>Subject:</b> [rt-users] HTML/Rich Text Article Entries?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-family:"Georgia",serif;color:black'>Is there a way I can modify Articles’ configuration so that they may feature HTML/Rich-Text/Images, same as tickets? It seems custom fields is the ticket, but <a href="https://rt-wiki.bestpractical.com/wiki/Main_Page">all Wiki articles I’ve scoured on the subject wind up breaking RT</a>.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Georgia",serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Georgia",serif;color:black'>I’m running RT 4.4 on an Ubuntu 16.10 box.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Georgia",serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-family:"Georgia",serif;color:#222222'>Sincerely,<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-family:"Georgia",serif;color:#222222'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-family:"Georgia",serif;color:#222222'>Aaron Lush<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-family:"Georgia",serif;color:#222222'>Network Administrator<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-family:"Georgia",serif;color:#222222'>South Central Community School Corporation<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-family:"Georgia",serif;color:#222222'>(219) 767-2266 ext. 1111</span><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><br>Email Confidentiality Notice: This email message, including all attachments, is for the sole use of the intended recipient(s) and contains confidential information. If you are not the intended recipient, you may not use, disclose, print, copy or disseminate this information. Please reply and notify the sender, delete the message and any attachments and destroy all copies. <o:p></o:p></p></div></body></html>